Supervisor of Clinic Ops - Internal & Family Medicine

Caring. Connecting. Growing Together.

Position in this function is responsible for supervising and coordinating staff and clinic activities to provide quality, cost-effective care. Responsible for supporting the patient through excellent customer service while achieving financial goals. The position works closely with the provider leads and management team to optimize patient flow and eliminate potential front/back-office barriers. Ensures the overall competency of assigned staff and maintains facility compliance with Federal and State regulations, policies and procedures.

Primary responsibilities:

• Provide supervision to department staff, works independently, and collaborate with Physician leadership on relevant clinical issues
• Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
• Implement and maintain clinical and business policies and procedures
• Ensures customer satisfaction within the clinic sites and resolves patient issues
• Accountable to ensure strict adherence to policies/procedures related to financial integrity of co-pays, charge entry, Standard Work development and maintenance, etc.
• Facility planning and overall facility maintenance
• Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics
• Monitor, manage and ensure that provider and clinic empanelment is accurate
• Educate staff and providers on monthly metrics, glide paths, goals, and areas for improvements
• Contribute to the development of short and long-term business planning, then ensure plans are executed
• Accountable for achievement of clinical and business compliance and licensures for labs, staff, and requirements for regulatory compliance
• Safety functions in clinics and ensures completion of safety training and proper orientation for new employees

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school degree, GED or equivalent experience
• 2+ years of office management experience
• 1+ years of experience in a healthcare organization
• Understanding of process flows regarding service levels, cash handling and collections
• Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills

Preferred Qualifications:

• Experience managing a primary care clinic
• Fiscal management and human resource management techniques and practices
• Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
• Proven ability to gather, analyze and evaluate data
• Proven ability to work independently, lead and motivate staff
• Proven ability to meet all health requirements prior to employment and periodically thereafter, as required by company policy and state regulations
• Proven ability to physically perform assigned job duties

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.