Store Manager LensCrafters

Overview

Requisition ID:
Store # : LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a personal approach to eye care. Everything we do is centered around sight. Quality care helps us see the joy in life. Learning from the best makes us all better. Our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. We are committed to taking care of you so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in design, manufacture and distribution of world-class vision care products. Join our global community of over 200,000 dedicated employees driving transformation in eyewear and eyecare. Discover more by following us on LinkedIn!

General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
• • NPS - Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Store Operating Profitability
  • % Saturation of Training
  • Key Performance Indicators, to include exam growth and retention
• Recruits and selects high caliber staff.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceeds expectations (via NPS portal).
• Leads Doctor of Optometry business partnership and co-planning.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Executes guidelines LC Inventory Management System and Order tracker as part of global POS.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards.
• Conducts monthly safety inspections of store premises using self-inspection checklist. Reports any contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
• Maximizes Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
• Maintains a safe and fun working environment for all associates and customers.
• Takes pride in the store appearance and executes visual directives to achieve a consistent company message.

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Pay Range: 68, ,873.90

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.