Store Manager

Store Manager

Chick-fil-A - Chesterfield. MI

Full-Time | Must be available weekends, evenings, and holidays

About the Role:

As a Restaurant Manager at Chick-fil-A Chesterfield, you will serve as a key leader responsible for daily operations in both the Front-of-House and Kitchen. The Restaurant Manager plays a vital role in driving hospitality, throughput and developing a high-performing team.

This position requires a dynamic, experienced leader who thrives in a fast-paced environment, who is passionate about people and leads with honor, dignity and respect. The Restaurant Manager must uphold the highest standards of cleanliness, food quality, production throughput and hospitality.

Key Responsibilities:

Team Leadership & Development

• Lead, coach, and develop team membersincluding Shift Leaders and Team Lead while fostering a culture of teamwork, accountability, and excellence.
• Set clear goals and expectations, providing coaching, performance
• Encourage open, effective communication across all levels of the team
• Actively mentor and build the leadership pipeline by identifying talent

Customer Service Excellence

• Uphold Chick-fil-A's hospitality standards to ensure every guest receives genuine, memorable service.
• Monitor customer feedback and implement improvements to enhance the guest experience.
• Resolve guest concerns with urgency, professionalism, and empathy.
• Promote use of the Chick-fil-A One App to boost customer engagement and service efficiency.

Operational Execution

• Oversee daily operations, including smooth execution of opening, closing and transitions.
• Ensure strict adherence to food safety, cleanliness, and quality standards
• Apply LEAN principles and operational best practices to streamline workflows and reduce waste.
• Implement new systems, Limited-Time Offers (LTOs), and promotional initiatives.
• Manage inventory, supply orders, and vendor relations.

Strategic Planning & Performance

• Develop and execute plans to achieve performance metrics, sales goals, and operational targets.
• Leverage KPIs and data analysis to drive efficiency, service, and profitability.
• Collaborate with leadership to innovate and implement long-term growth strategies.

Financial Management

• Oversee food, labor, and paper costs, to meet financial targets and budget goals.
• Accurately track expenses and implement cost-saving measures without compromising quality.
• Lead cash handling procedures, including shift settlements and end-of-day reconciliations.
• Maintain compliance with all financial, regulatory, and corporate policies.

Qualifications:

• Age 21+ with flexible availability (including evenings, weekends and holidays)
• 2+ years of leadership experience in a fast-paced environment
• Strong knowledge of Chick-fil-A systems and procedures (preferred)
• Ability to lead, multitask, and make quick decisions under pressure
• Strong communication, organizational, and problem-solving skills

Why Chick-fil-A?

• Sundays off
• Growth and leadership development opportunities
• Competitive pay and benefits
• Positive, team-oriented work environment

Work schedule:

• Weekend availability
• Holidays