Store Manager

Overview

Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our loyal customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individualism, team pride, and personal style. Working in our retail stores requires our store managers to provide an exceptional Lids experience to each and every customer, to guide and inspire our retail teams to provide excellent service, to conduct thorough product presentations, and to be experts in our products and services.

Your Playbook:

• Follow the LIDS core values of Leadership, Integrity, Dedication, and Service.
• Provide exceptional customer service.
• Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts.
• Perform proper documentation and record keeping.
• Open and close the store as required.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up.
• Recruit, develop, and train store personnel.
• Administer the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources.
• Performs work of subordinates, as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

What We're Looking for in our Next All-Star:

• A two-year post-secondary education and one-year related experience; or equivalent combination of education and experience.
• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Customer Service, and Business Development

Industries

• Retail Apparel and Fashion, Retail, and Staffing and Recruiting