Store General Manager - Houston, Brookhollow, TX

Store General Manager - Houston, Brookhollow, TX

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center.

The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience.

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork and inclusion.
• Ensure quick and courteous service to all Petco guests.
• Responsible for all partner performance management in the Pet Care Center.
• Demonstrate and support a continuous improvement and growth mindset.

• Meet or exceed goals related to Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on-site and community events.

• Ensure the proper health, appearance, welfare, and handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked.
• Complete and submit accounting, inventory management and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance according to operational standards.
• Protect Petco pets & merchandise and minimize loss.
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures.
• Maintain the Pet Care Center’s professional image and cleanliness.

• Model inspiring leadership.
• Promote safety in all operations.
• Foster a collaborative culture.
• Prioritize talent development.
• Engage and be present in the Pet Care Center.

• High school diploma or equivalent (GED) required.
• Three or more years of management experience required.
• Excellence in communication and computer skills are required.
• Must be licensed to operate a motor vehicle.

The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners.

The majority of job duties are conducted indoors, with occasional requirements to leave the Pet Care Center.

This position has continuous contact with the general public at the Pet Care Center and at related events.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer.

The pay ranges outlined below are presented in accordance with state-specific regulations. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws.

$52,520.00 - $85,800.00 / year