Starlink Enterprise Account Lead, US & Canada

Starlink Enterprise Account Lead, US & Canada

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across the United States and Canada with Starlink.

Responsibilities:

• Serve as the primary point of contact for a portfolio of enterprise partners in the U.S. and Canada, owning onboarding, order execution, operational support, and ongoing relationship management for a long tail of high-potential accounts
• Deliver high-quality customer service by identifying and resolving issues related to shipments, invoicing, service activation, and account health
• Help define and implement a repeatable, efficient strategy for managing reseller accounts, ensuring these partners receive the support needed to drive satisfaction and growth
• Collaborate cross-functionally with internal teams (Sales, Logistics, Tax, Legal, Support, Engineering etc.) to escalate blockers, align on scalable account setup, and improve process handoffs
• Monitor and support account health metrics including order velocity, payment status, support escalations, service activations, and service churn
• Translate customer feedback and recurring friction points into actionable tooling and process improvements
• Document playbooks, workflows, and templates to improve the scalability of account support for telcos, IT resellers, and strategic integrators in this tier

Basic Qualifications:

• Bachelor's degree in business, engineering, or related field; OR high school diploma/equivalency certificate and 2+ years of professional experience
• 1+ year of experience in a customer-facing, consulting, or project management role

Preferred Skills and Experience:

• Proven ability to manage multiple accounts with varying levels of complexity while maintaining high accuracy and professionalism
• Strong written and verbal communication skills and comfort engaging with both internal stakeholders and customer-facing teams
• Familiarity with invoicing, logistics, service delivery, or account lifecycle processes in a high-growth environment
• High attention to detail, ability to self-prioritize, and eagerness to take ownership of ambiguous problems
• Desire to contribute to a growing global team and improve internal documentation, tooling, and handoffs

Additional Requirements:

• Availability and willingness to travel as needed across US and Canada to customer sites and internal meetings
• Must be available to work extended hours and/or weekends as needed to support time-sensitive operations
• This position is available in any Starlink location, including our Redmond, WA, Hawthorne, CA, and Bastrop, TX facilities

Compensation and Benefits:

Pay range: Starlink Enterprise Account Lead: $90,000.00 - $125,000.00/per year. Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.