FLEX Manager E2E Experience Design, US and Canada

Job Description

This is a temporary position. The FLEX Manager, End-to-End Experience Design, US & Canada role will help adopt global end-to-end (E2E) brand roadmaps developed by the center team to meet the specific needs of regions across the continent. As a member of the "pod" within the Continent Lodging Product & Services organization, they will execute prioritized, measurable, and high-impact work, leveraging customer insights and market research to drive innovation and brand evolution. The Manager will support the development and implementation of tailored E2E experience strategies, ensuring alignment between business objectives and customer expectations. This role requires fluency in all aspects of physical and digital brand management and will collaborate across disciplines to deliver outstanding customer experiences. The FLEX Manager will help coordinate with global and other continent E2E teams to share best practices and learnings, fostering a global culture of continuous improvement and innovation.

Candidate Profile

Education and Experience

Required: Bachelor's degree from an accredited university

3+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance in customer experience design, brand strategy, design thinking, trends and innovation, or related function.

Demonstrated ability in customer experience design, design thinking, innovation, brand and product development, journey mapping.

The pay range for this position is $44.90 to $56.92 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.