Staples Promotional Products Account Consultant

Staples Promotional Products Account Consultant

Work Model: Hybrid

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples, Inc. – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

Join Staples Promotional Products as an Account Consultant and be the driving force behind our success in building strong client partnerships across Canada! In this pivotal role, you’ll market and sell SPP products and services to our existing clients, playing a vital part in achieving our team’s sales and profit goals. You’ll collaborate with dynamic sales support teams to ensure seamless ordering and delivery, and become the trusted point of contact for our valued clients. If you are passionate about customer satisfaction, creative solutions, and developing client relationships, this opportunity is designed for you.

What you’ll be doing:

• Drive sales with assigned Staples Promotional Products’ clients, generating repeat-order opportunities and developing new sales pitches and opportunities to expand reach within the client organization(s).
• Collaborate with Strategic Account Managers and Account Managers to process incoming quote requests, ensuring outstanding customer experiences and submit orders to the Special Order Team.
• Work with cross-functional teams to ensure orders are fulfilled to customer requirements and satisfaction is maintained.
• Stay current with new products and trends to maximize profit and market competitiveness.
• Contribute to the team’s sales and profit goals by supporting team members with overflow quote/order support and general sales assistance.
• Build trust and long-term relationships with clients by fulfilling commitments and handling issues proactively.
• Participate in team meetings, share best practices, and collaborate on proposal development and consultative selling techniques.
• Maintain accurate records of sales activities and follow-up requirements in the designated system.
• Assist in the development and maintenance of the SPP brand, adding value by understanding client business needs and offering creative, customized solutions.
• Attend off-site client meetings and make sales calls as required; some travel (generally local) is involved.

What you bring to the table:

• Excellent interpersonal, communication, and presentation skills, with a flair for sales and a customer-first mindset.
• Highly proficient business writing and verbal communication abilities, with keen organizational skills and attention to detail.
• Demonstrated ability to prioritize and manage multiple tasks/projects in a fast-paced environment.
• Strong problem-solving, analytical, and negotiation skills, with creativity in developing merchandise solutions for clients.
• Proficiency in Microsoft Office programs (Excel, Outlook, Word, PowerPoint).
• Ability to build collaborative relationships and trust through open communication and a positive, supportive attitude—even during challenging situations.
• Self-motivated with high energy and enthusiasm.
• Experience with industry tools and knowledge (i.e.: decoration processes, quoting, SAGE) is an asset.
• Valid driver’s license and a vehicle in proper working condition required.
• Some physical activity may be needed (packing/unpacking boxes for client or vendor events).

What’s needed- Basic Qualifications:

• 1+ years of sales or customer service experience (B2B sales environment preferred).
• Experience in the Promotional Merchandise Industry is a strong asset.
• University or college diploma in sales or business or equivalent work experience. 

#LI-DNI  

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.