Staff Technical Program Manager, End User Services & Enablement

Staff Technical Program Manager, End User Services & Enablement

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical Innovation Center in Warren (MI) or Austin (TX) three times per week, at minimum. This position can be located at either of these locations.

We are looking for a Staff Technical Program Manager to lead the execution and scale of GM's enterprise End User Services & Enablement programs.

In this highly cross-functional and strategic role, you will drive complex End User Services & Enablement initiatives from concept through delivery, partnering with technical, business, and executive stakeholders to embed End User Services & Enablement into GM's enterprise operations. You will shape the roadmap, governance, and change management practices required to drive responsible, scalable, and high-impact End User Services & Enablement transformation across the company.

What You'll Do

• Translate corporate strategy into actionable technical roadmaps, timelines, deliverables, and end-to-end execution of strategic End User Services & Enablement initiatives across business units and technical domains, driving cross-functional alignment and sustained momentum to deliver on quality and on time
• Partner with product, engineering, and business stakeholders to scope and deliver enterprise-scale End User Services & Enablement programs, from pilot to production
• Operationalize End User Services & Enablement governance by embedding compliant, ethical End User Services & Enablement standards, and responsible usage across initiatives
• Influence enterprise tooling and infrastructure investments to support End User Services & Enablement model development, evaluation, and deployment at scale
• Serve as a connector and facilitator across organizational boundaries, proactively identifying dependencies, resolving blockers, and enabling teams to work together effectively toward shared objectives.

Your Skills & Abilities (Required Qualifications)

• 10+ years of experience in program management or engineering leadership, driving initiatives within technically complex systems
• BS or MS degree in an Engineering-related discipline, or equivalent experience
• Strong engineering background, including the ability to contribute meaningfully to architectural decisions, the evaluation of technical trade-offs, and solution design
• Proven experience in the automotive or industrial sectors, with a strong focus on End User Services & Enablement platforms, Human-Centered Design, and Design Thinking methodologies
• Proven ability to lead large-scale, cross-functional hardware or software programs in complex enterprise environments with multiple stakeholders
• Strong analytical mindset with exceptional problem-solving skills and the ability to communicate complex topics clearly and effectively for executive-level reporting and technical documentation
• Leadership and mentoring capabilities, with a passion for fostering a culture of innovation and collaboration
• Expertise in program management methodologies (Agile, hybrid, scaled delivery models) and tools (e.g., Jira, Confluence)
• Experience managing scope, timelines, budgets, and dependencies across global initiatives

What Will Give You a Competitive Edge (Preferred Qualifications)

• Advanced degree in Computer Science, Engineering, Data Science, or MBA with technical focus
• Proven track record in implementing and managing complex technical programs, optimizing system performance, and ensuring seamless integration of new technologies
• Prior leadership of End User Services & Enablement transformation programs within a Fortune 500 or high-growth tech company

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

This job may be eligible for relocation benefits.

About GM: Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us: We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview: From day one, we're looking out for your well-beingat work and at homeso you can focus on realizing your ambitions.

Non-Discrimination and Equal Employment Opportunities (U.S.): General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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