Staff, Product Manager - Returns Transformation

Staff Product Manager - Returns Transformation

The Omni Returns team is at the forefront of transforming returns into opportunities. Handling millions of returns annually, the team focuses on minimizing friction, improving sustainability, and driving customer satisfaction. Through data-driven insights and cross-functional collaboration, the team delivers product strategies that support Walmart's commitment to convenience, service, and value. As a Staff Product Manager, you will lead the development and execution of product strategies that enhance the post-purchase experience across Walmart's digital and physical channels. You'll drive innovation in reverse logistics, leveraging analytics and emerging technologiesincluding AIto deliver seamless, intelligent return journeys that build trust and maximize customer satisfaction. This role demands strategic vision, operational rigor, and a passion for solving complex problems at scale.

Own and evolve product roadmaps aligned with customer needs and business goals.

Use analytics to inform decisions, optimize features, and measure impact.

Collaborate with engineering, design, operations, and data science to define requirements and prioritize work.

Lead product lifecycle activities from ideation to launch using Agile methodologies.

Communicate product vision and progress to stakeholders across all levels.

Drive user acceptance testing and ensure delivery meets quality standards.

Identify opportunities for automation, AI integration, and process improvements.

Influence decision-making through clear, data-backed insights and storytelling.

What You'll Bring

7+ years of product management experience, including roadmap ownership and lifecycle management.

Strong analytics skills with experience in data interpretation, performance measurement, and data flow.

Proven experience in reverse logistics, supply chain, or post-purchase product domains.

Understanding and/or hands-on experience with the creation of AI technologies and their application in product development.

Expertise in Agile practices and iterative product delivery.

Ability to define product requirements, write user stories, and lead UAT.

Excellent communication and influencing skills across technical and non-technical audiences.

Passion for continuous improvement and operational excellence.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: stock.

Minimum Qualifications...

Option 1: Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2: 9 years' experience in product management or related area.

Preferred Qualifications...

Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.

Primary Location...

800 Se J St, Bentonville, AR 72712-0000, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.