Staff Executive Technical Support Analyst

Overview

Are you looking to join a fast paced, dynamic team where you can put your interpersonal skills to use while solving technical problems for our senior leadership team? ?Intuit is looking for a dynamic and customer-focused Executive Technical Support Staff Analyst 4 for C-Suite Executive Support in their Mountain View headquarters.? If you love working in a culture of lean experimentation and rapid iteration, we've got a challenge for you!

The role of the Staff Executive Technical Support Analyst is to assist our most senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the 'go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a "high touch" level of support to the senior executives.

What you'll bring

• Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list).

• Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school.

• Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies.

• Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications.

• Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals.

• Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues

• Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite

• Preferred certifications: ITILv4, ACMT, CCT, CompTIA

• Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer

• Support experience in a corporate enterprise environment medium to large company (7-10k+ employees)

• Outstanding ability in problem solving, diagnosis and troubleshooting skills

• The ability to work under pressure and multitask in a fast-paced environment is a must.

• Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision.

• Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.

• Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.

• Familiarity with encryption and security tools?and triaging within this environment.

• Hyper responsive during regular working hours, and super flexible and engaged outside regular hours.

• Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies

• Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return

• Military background in an IT environment a plus

How you will lead

• Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support.

• Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.

• Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.

• Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed

• Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible).

• Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.

• Ensures established SLAs are met or exceeded specific to response and resolution times

• Contribute to Knowledge Base and keep process documentation up-to-date.

• Proactively take on projects and initiatives with minimal to no supervision.

• Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a "specialist" in a particular discipline.

• Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements

• Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

Bay Area California $148,500 - 201,000

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ( ).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.