Staff Engineer II - Corporate Trust Senior Production Support Analyst

Job Title:
Staff Engineer II - Corporate Trust Senior Production Support Analyst

Location:
Block 23

What you'll do:
Western Alliance Bank is seeking a passionate, highly responsible and knowledgeable Production Support Engineer to support innovative, industry leading solutions. We want a creative, highly motivated Support Engineer who can take initiative, have good sense of urgency and is comfortable working in a fast paced, agile environment.

This position is ONSITE ONLY and you must live in or within a commutable distance from Phoenix, AZ, Columbus, OH, or Irving, TX.

• Works both independently and as part of a cohesive team to support innovative software solutions (custom and onsite vendor solutions).
• Responsible for maintaining the stability, performance, and security of production and non-production environments within the Azure cloud.
• Respond to and resolve incidents, outages, and performance issues in production environments.
• Conduct thorough investigations to identify the root causes of incidents and implement preventative actions.
• Where needed, leverage scripting languages like PowerShell or Python for analysis, task automation, etc.
• Implement and maintain monitoring tools to proactively detect issues and ensure the health and performance of production systems.
• Collaborate with development, engineering, and operations teams to improve application performance, scalability, and stability.
• Maintain documentation for runbooks, processes, configurations, and system architectures.
• Engage in continuous improvement efforts to optimize support processes and overall system performance.
• Ensure the smooth and efficient operation of batch processes and applications within a production environment using orchestration tools such as Control-M, Azure Data Factory, etc.
• Manage and maintain the integrity of data transfers, ensuring the timely exchange of files.
• Follow relevant company procedures and help create and maintain relevant documentation.
• Ensure the smooth operation of pre-packaged software applications in production and non-production environments, including managing patches and upgrades.
• Oversee and manage the process of releasing software to production, ensuring it's done efficiently, effectively, and with minimal disruption.

What you'll need:

• 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field.

• Strong knowledge of Azure services and infrastructure.

• Experience with CI/CD tools like Azure DevOps Pipelines.
• Proficiency in scripting languages like PowerShell or Python.
• Experience with monitoring tools and platforms like Azure Monitor and Application Insights.
• Understanding of security best practices in the cloud.
• Experience with incident management and root cause analysis. Working experience with ServiceNow strongly desired.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Excellent communication and problem-solving skills.
• Experience troubleshooting and resolving issues related to batch jobs, scheduling, and system performance, including coordinating with application teams and other support groups.
• Detail-oriented and highly organized with the ability to handle multiple tasks simultaneously and meet tight deadlines.
• Proven ability to learn new technologies and deliver results in a business-critical production environment.
• Strong analysis, problem solving and troubleshooting skills.
• Must be self-motivated and have strong verbal and written communication skills.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation