Sr Mobile Expert

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert Preferred
• Care: Elite Expert, Account Care Preferred
• Care: Elite Expert, Technical Care Preferred

Knowledge, Skills and Abilities

• Customer Service: Strong customer service skills; passion, integrity, and energy to deliver a world class shopping experience (Required)
• Retail Sales: Retail experience in high‑volume environment and ability to work in varied environments (Required)
• Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
• Mathematics: Consistent accuracy with basic math and proficient use of a calculator (Required)
• Success in resolving sales and customer service pain points (Preferred)
• Consistently performs above company average in sales metrics (Preferred)
• Demonstrated system and tool knowledge with the ability to learn new skills (Preferred)
• Strong problem-solving skills and ability to handle customer escalations calmly and professionally (Preferred)
• Ability to work in a fast-paced environment and handle multiple priorities (Preferred)
• Passionate about people, teams, and our Un-carrier values (Preferred)
• Pass certification and quarterly recertification process (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $29.50

Annualized Incentive Target: $7,200

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, see the information at an external site:

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder – it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth – and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.