Sr. Manager of Content Operations

Sr. Manager Of Content Operations

The Cardinal Health Pharma eCommerce team is looking for a Sr. Manager Of Content Operations to lead the eCommerce content, assets and search efforts for Cardinal Health's web ordering platforms and manage a team of up to six direct reports.

This individual oversees and drives business processes related to all aspects of the product content and assets and on-site search experience across Cardinal Health's eCommerce ordering platforms. This individual is responsible for building our content creation and management processes and utilizing the PIM and DAM configurations to help drive scalable content creation efforts. They will collaborate cross-functionally with our master data management office, product and UX teams, digital marketing teams, sales, and IT partners to develop Cardinal Health's content strategies while delivering eCommerce revenue goals. Individual will have up to six direct reports who will help drive the content creation and search strategies across multiple eCommerce platforms. This person will drive the strategy and build for our multi-platform digital transformation while managing the day-to-day deliverables for content, asset, and search.

Responsibilities

Content Management & Search Experience

• Manages Cardinal Health's eCommerce product catalog that is shared and transmitted to our various ordering platforms. Responsible for catalog accuracy and completeness.
• Utilizes multiple iterations of Cardinal Health's PIM (Product Information Management) system.
• Owns the DAM (Digital Asset Management) system and manages DAM product owner.
• Manages content creation team (copywriting, asset management) identifying and standardizing key content areas to enable scalability of content production efforts across multiple platforms.
• Manages search operations team, ensuring search strategy delivers a best-in-class customer experience while meeting business needs and priorities (navigation, URL and directory structure, on-site SEO).
• Leverages best-in-class tools to measure and evaluate the impact and effectiveness of digital product management and search strategy; ensures the shelves on our various ordering platforms are accurately representing our product assortment, as well as being optimized for search placement/findability and purchase conversion.
• Manages relationships with technology vendor partners supporting content management (solution setup and integration, regular business reviews) and identifies new vendor opportunities and business needs as they emerge.
• Identifies and drives catalog management process improvements with appropriate internal and external stakeholders, and trains relevant teams as need.
• Participates in thought leadership efforts and helps define landscape for healthcare digital catalog shelf management.
• Creates and builds the strategy for our digital transformation, defining milestones, build deliverables and testing for the content, asset, and search team.

eCommerce Partnership

• Partners with Sales and Product teams to ensure Cardinal Health's assortment is accurately represented and managed on eCommerce sites ("digital shelf management") in areas of keywords, onsite search optimization and taxonomy.
• Partners with Master Data Management office and cross-functional partners to establish content management governance and optimizes and standardizes content requirements within the Master Database and PIM iterations.
• Partners with Legal and Regulatory teams to identify required attributes and develop review and approval process.
• Manage and contribute to various cross-functional projects that focus on driving eCommerce product findability and sales performance.

eCommerce Leadership

• Contribute to the shaping and implementation of our eCommerce strategy through collaboration with various functional teams across the organization, including key stakeholders in Sales, IT, Finance, Product and external partners.
• Champions the customer experience and is responsible for creating and presenting business cases to partners and leaders.
• Manage, mentor and grow content creation (copywriting, asset management) and search operations team.
• Performs additional responsibilities and duties as assigned by management.

Qualifications

• 4+ years experience in eCommerce with a strong track record working in the ecommerce/digital space. highly preferred
• Product Information Management (PIM) and Digital Asset Management (DAM) experience. preferred
• Adept at identifying and activating product attributes and asset metadata to drive product placement and SEO.
• Collaborative and able to work closely and effectively with a variety of functions and businesses.
• Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders).
• Excellent written and oral communication skills; must be able to communicate effectively across all levels of the organization
• Strong background in and understanding of technology and eCommerce.
• Ability to work well across the organization and with 3rd parties.
• Digital transformation experience preferred
• Strong leadership skills with direct report experience preferred
• Ability to manage teams while driving timelines and creating content, asset, and search strategies
• Computer literacy with the ability to use Microsoft Word, Excel, PowerPoint, Jira and Outlook.

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems

Anticipated hourly range: $105,100.00 - 151,700.00

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 07/30/2025 *if interested in opportunity, please submit application as soon as possible.

The salaried range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.