JobsUSASenior Manager Quality Operations
Company : Elara Caring
Location : Toledo, OH, 43623
Posted Date : 15 September 2025
Job Details
Senior Manager Of Quality Operations
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
The Senior Manager of Quality Operations is responsible for supporting quality initiatives in his or her assigned branches, including related to OASIS assessment documentation, star ratings, HHCAPs, Value Based Purchasing, Medicare conditions of participation, and company policy. The Senior Manager will partner closely with the Quality Audit and Education Team and Quality and Performance Improvement Team (collectively referred to as the "Quality Teams"), leaders and employees at all levels to identify, design and implement programs that enhance quality patient care and organizational effectiveness.
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission.
To continue to be an industry pioneer delivering unparalleled care, we need a Senior Manager of Quality Operations who shares our commitment to distinction and progress. Are you one of them? If so, apply today!
Why Join the Elara Caring Mission?
- Work in a collaborative environment
- Be rewarded with a unique opportunity to make a difference
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
- Opportunities for advancement
- Comprehensive insurance plans for medical, dental, and vision benefits
- 401(K) with employer match
- Paid time off, paid holidays, family, and pet bereavement
- Pet insurance
What is Required?
- Bachelor's degree in nursing, physical therapy, social work or other health related field required
- 6 years of clinical home care experience in a Home Health or Hospice environment required
- 2 years of supervisory experience required
- Current state license as a Registered Nurse, Physical Therapist, Social Worker, or other related
- Advanced clinical skills as defined by accepted clinical standards, including ability to manage patient care episodes, changes to plan of care, clinical evaluations, and recommendations
- Advanced coaching and development skills Ability to provide constructive feedback and develop both clinical quality, core competencies, and productivity with direct reports
- Advanced judgement capabilities Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escalate
- Advanced customer service skills Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations
- Intermediate computer and technology skills Ability to quickly become proficient in enterprise applications (e.g., Homecare Homebase, Workday), intermediate knowledge of Microsoft Office,
- Excellent communication skills both written and verbal
- Basic business development skills Ability to develop trusted relationships and networks, leverage personal networks, and relate across both supervisory and leadership levels
- May be asked to travel on occasion to support a field office in time of audit or necessitating event
- Must have access to transportation or dependable vehicle driver's license and auto insurance in accordance with the laws of the State
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