Sr. Manager, DEEx Technology Solution and Delivery

Sr. Manager, Technology Solution & Delivery

PepsiCo's Digital Employee Experience (DEEX) team is redefining how over 200,000 associates interact with technology every day. As the Sr. Manager, Technology Solution & Delivery, you'll be responsible for the development of the new myPepsiCo, our next-generation digital capability, to deliver intuitive consumer-grade user interaction. Role requires experience specifically in implementing and/or sustaining Enterprise Portal, Mobile, and other channel solutions, ideally ServiceNow specific experience.

This global role is accountable for the design and development of the intranet portal and mobile app using ServiceNow and seamless integration to other PepsiCo applications. Streamline and rationalize the number of platform interactions, enforce standardization, and leverage advanced technologies that are purposeful, personalized, interactive and insightful to our employees. Oversee the deployment is consistent across sectors with local nuances, and ensure delivery of reliable, agile technology solutions for every employee, especially those on the frontlines.

This is a rare opportunity to lead the convergence of technology and design in one of the most high-impact digital transformation programs at PepsiCo. The new mypepsico is the gateway to how our global workforce engages with PepsiCo every day. As Sr. Manager, you'll help shape the digital environment for every associatefrom factory floor to global HQcreating experiences that are personalized, predictive, and purpose-built for productivity.

Responsibilities

1. Primary accountabilities include partnering with all DEEx project stakeholders, leading business requirements gathering & refinement, roadmap planning, feature prioritization and participating in the Agile delivery of the ServiceNow EC Pro Portal, Now mobile app and integrations to other PepsiCo applications.
2. Intranet strategy: Define the strategic vision for the intranet and mobile experience using the ServiceNow Employee Center Pro and Now Mobile. Align the portal's features and roadmap with enterprise priorities such as digital transformation, employee experience, and self-service enablement. Champion a "one-stop-shop" employee engagement hub vision that centralizes access to HR, IT, Facilities, and other enterprise services.
3. Cross-Functional Delivery Leadership: Lead a multi-disciplinary teams of direct reports and collaborate effectively with business analysts, webapp developers, UX designers, content strategists, ServiceNow platform team, Scrum teams and manage stakeholders like business process owners, enterprise architects and program leadership.
4. Design, Development, and Configuration: Lead the design and development of the portal and mobile app using ServiceNow's widgets, pages, and components, in partnership with the C4E (Center for Enablement) ServiceNow DevOps team. Ensure adherence to ServiceNow development best practices, scalability, and performance optimization. Maintain documentation, change logs, and governance records to support audits and change control processes.
5. Project and Release Management: Own the intranet portal and mobile app roadmap, release planning, and backlog grooming in coordination with platform and business teams. Run Agile ceremonies with the DevOps team for sprints, demos, and UAT. Oversee change management, including testing, approvals, and deployment cycles using ServiceNow's update sets and DevOps tools.
6. Solution Scalability: Manage multi-region or multilingual intranet implementations, including mobile applications. Oversee integration projects with other ServiceNow modules (HRSD, ITSM, Facilities, etc.) during the agile sprints to deliver the requirements and release them to Production (ie: user story/requirement refinement, testing, planning for go live, etc.). This includes mobile-specific considerations like native app features and mobile testing.
7. Stakeholder and Business Partner Engagement: Act as liaison to the business stakeholders, conducting requirements gathering, prioritization workshops, and show-and-tells. Promote adoption through training, campaigns, and enablement programs in partnership with Internal Communications or DEEx program team.
8. Continuous Optimization: Oversee day-to-day operations for Pepsico intranet and mobile app, including uptime, performance, and user access management. Define and monitor key performance indicators (KPI) to drive continuous improvement and ensure both platforms remain relevant and valuable. Ensure security protocols are followed (access control, permissions, data privacy). Collaborate with IT or InfoSec to meet compliance or audit requirements, and handle mobile app store deployment process with Google and Apple.

The Compensation & Benefit details are subjective to US region and may vary for others based on the location.

Compensation and Benefits:

• The expected compensation range for this position is between $118,700 - $198,800.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 15% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

• 8 to 10 years experience in implementing and supporting enterprise solutions
• 5+ years of experience working directly with ServiceNow (Employee Center, Service Portal, HRSD), peer to peer chat, conversational virtual agent, NOW mobile app and other engagement channels
• Experience in working with Agile project methodologies (ie: Scrum, SAFe, etc)
• Versatile with capture of requirements, participation in Agile team, testing, business readiness activities to deliver and sustain the ServiceNow portal and Mobile application.
• Preferred: ServiceNow Certified System Architect or Administrator or Portal Developer certifications
• Knowledge of Content management, Information architecture, User experience fundamentals, Search and navigation optimization, security and access controls
• Translate functional requirements to use cases and process models. Conduct requirements walk-through, business sign-offs, manage backlogs and drive best practices, solution deployment, and issue resolution.
• Project plan development, tracking and project status reporting
• Experience leading diverse project teams and managing stakeholder expectations.
• Demonstrated ability to communicate and coordinate activities across multiple teams & functions, especially across matrixed organizations
• Ability to write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams, sequence diagrams and class diagrams.
• Excellent communication, team collaboration and organizational skills
• Self-driven decision-maker, able to act with autonomy while aligning to business priorities.
• Excellent time management skills, with the ability to balance multiple priorities in fast-paced environments.
• Comfortable working across sectors, functions, and global time zones, ensuring collaboration and alignment with diverse teams.

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity