Sr. Dynatrace Tools Lead

Company : eTeam, Inc.

Location : Shelton, CT, 06484

Posted Date : 19 October 2025

Job Details

Role: Sr. Dynatrace Tools Lead
Location: Shelton, CT
Duration:06 Months
Job Description:
Sr. Dynatrace Tools Lead

The Observability Engineer is responsible for overall monitoring of Infrastructure (Server, Network, Database, Identity,Cloud Services), and applications including iOS and Android mobile apps, internal and external web applications, and custom applications and services.
The Engineer is responsible for the installation, configuration, maintenance, and documentation of monitoring solutions.
The Engineer is also responsible for training and coaching of the Enterprise Operations Center staff on monitoring solutions.

Key Competencies:
1. Accountability
2. Applied Learning
3. Attention to Detail
4. Coaching
5. Collaboration
6. Communication
7. Continuous Learning and Self Development
8. Data Gathering and Analysis
9. Initiative
10. Innovation
11. Presentation Skills
12. Problem Solving
13. Strategic Thinking
14. Technical Knowledge/Skills
Certification requirements:
Preferred: ITIL 4, Dynatrace Certified Professional, AWS Cloud Practitioner, Microsoft Certified Azure Fundamentals, Splunk Core Certified Power User
Key Responsibilities:

Providing technical guidance / training and escalations from the operations teams 50
Researching and creating improvements plans for Engineering approval 20
Monitoring Operations teams queue to ensure requests are handled timely and appropriately 20
Working with Engineering to learn and prepare operations to support new initiatives 10

Technical skills required:

Deep understanding and hands on experience on Dynatrace platform
Hands-on experience leading offshore operations team from both a management and technical perspective.

Job Functions:

Include the responsibilities, which if excluded, would fundamentally alter the position. Estimated % of time spent
Design, configure, and maintain monitoring and alerting software including Dynatrace, SolarWinds, and Splunk 50
Work with technology owners, development teams, and architects to instrument observability solutions and determine monitoring and alerting requirements 25
Provide training and process guidance to Enterprise Operations Center team members 10
Develop and document processes and procedures related to application monitoring software and alert response 10
Proactive monitoring and incident response of Production environment 5

Qualifications:

Strong leadership, communication, and interpersonal skills.
Ability to lead Operations teams and collaborate with cross-functional teams.
Working Conditions
Work is primarily performed in an office setting.
May work extended hours or weekends for Major Incident / outage support and off business hours activities.