Sr. Digital Product Manager - Wires and Me2me Products

Sr. Digital Product Manager

Wells Fargo is seeking a Sr. Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CSBB Payments Group. This role reporting directly to the Head of Wires and Me2me Product Management will be responsible for monitoring overall product performance including voice of customer reporting, complaints, production issues, and monthly key performance indicators. This role will take that data to support more senior product managers to develop business cases and product requirements to improve the customer experience and help grow the business.

In this role, you will:

• Monitor the pulse of the product by listening to the voice of the customer, scrutinizing Key Performance Indicators, Key Results, and overall product portfolio trends
• Support the Product Director on executive presentations for OC and OC+1 consumption
• Contribute to large-scale planning related to the execution of the CSBB Payments strategy
• Analyze customer and external data to identify root cause/opportunity, develop solutions based on data, and measure results after implementation
• Independently execute key risk controls
• Collaborate and consult with peers, colleagues and risk partners to resolve issues and achieve goals
• Lead smaller project initiatives and support more senior product managers on more complex efforts
• Ensuring the alignment of work to the broader CSBB and CSBB Payments strategies.

Required Qualifications:

• 4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven background and experience in consulting industry supporting financial services, payment, and/or digital engagements
• Experience with one of the following payment products (Wire Transfers, Debit Card Acceptance, ACH Transfers, Mobile Deposit, RTP Transfers)
• Foundational understanding of compliance requirements related to payment products (e.g. Reg-E, UDAAP)
• Experience managing numerous daily/weekly/monthly routines with minimal direction and high consistency
• Understanding of control execution and ownership
• Foundational Analytical skills with high attention to detail and accuracy
• Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization
• Exceptional organization, coordination, and time management skills
• High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• Ability to travel up to 10% of time

Locations:

• 2700 and 2800 South Price Road, Chandler, Arizona
• 550 S 4th St, Minneapolis, Minnesota
• 401 S Tryon St, Charlotte, North Carolina

Required locations listed above.

Salary Range:

Minnesota: $100,000 - $179,000 annually

Actual salary is determined by location, experience and qualifications of the job. This position is not eligible for Visa sponsorship.

Please note: Job posting may come down early due to volume of applicants

Pay Range:

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.