Spa Receptionist

Pyramid Global Hospitality Spa Receptionist

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

Spa Receptionist

The Spa Receptionist is the first point of contact for all guests visiting the spa. This role is responsible for creating a warm, welcoming atmosphere while handling reservations, check-ins/outs, product sales, and general inquiries. The Spa Receptionist plays a key role in ensuring a seamless and relaxing experience for all guests.

Essential Duties and Responsibilities:

• Greet all guests warmly and professionally upon arrival.
• Answer phone calls, emails, and walk-in inquiries regarding services, availability, and pricing.
• Book, confirm, modify, and cancel spa appointments using spa scheduling software.
• Check guests in and out of appointments efficiently and accurately.
• Process payments for services, packages, and retail products.
• Promote spa services, packages, and retail products to enhance the guest experience.
• Maintain cleanliness and presentation of the reception area, lounge, and retail displays.
• Communicate guest preferences, special requests, or concerns to service providers.
• Handle guest feedback or complaints promptly and professionally, escalating to management when necessary.
• Keep up-to-date knowledge of spa menu offerings, promotions, and product lines.
• Support back-of-house spa operations as needed (e.g., laundry, restocking, folding towels).
• Assist with daily opening and closing procedures.

Qualifications:

• High school diploma or equivalent required.
• Prior experience in a spa, salon, resort, or hospitality setting preferred.
• Strong customer service and communication skills.
• Proficient in using scheduling software and POS systems; experience with spa software a plus.
• Professional, polished appearance and demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexible schedule including availability on weekends, evenings, and holidays.

Compensation Range: $18.00/Hr. - $22.00/Hr. based on qualifications and experience.