Software Solutions Analyst

Software Solutions Analyst
Full-time Permanent position
Salary range: $80-100K
Location: Holyoke, MA - onsite 3 days a week

Summary:
Our client in Holyoke, MA, one of the region’s most respected companies, is seeking a highly motivated and detail-oriented Software Solutions Analyst to join their innovative IT team. In this pivotal role, you’ll design, develop, and optimize business solutions using Microsoft Power Platform, SharePoint, and other Microsoft 365 tools. You’ll collaborate closely with business units to understand their needs, streamline workflows, and deliver secure, scalable, and user-friendly applications that drive operational efficiency across the bank. This is an excellent opportunity for a tech-savvy professional with strong analytical and communication skills to make a meaningful impact in a collaborative environment. This opportunity is a hybrid work model, based in Holyoke, MA, offering flexibility while maintaining strong team and business engagement.

Essential Duties and Responsibilities:
System Administration & Support:

• Design, build and maintain applications using Power Apps and Power Automate.
• Develop and manage SharePoint sites, lists, libraries and workflows to support business processes.
• Integrate Microsoft 365 tools (e.g., Teams, Outlook, Excel) into cohesive business solutions.
• Ensure solutions are secure, compliant and aligned with IT governance policies.
• Monitor and evaluate system performance and configure changes and upgrades as needed to ensure high availability and reliability.
• Manage user access, roles and security configurations. 

• Collaborate with business units to gather and document system requirements.
• Operate closely with all internal stakeholders to prepare solutions to meet growing data needs, including new enhancements and improvements as well as creating and adjusting written policies and procedures.
• Translate business needs into functional specifications and technical solutions.
• Conduct gap analysis and recommend system improvements.
• Provide training and documentation to end-users and support teams.  

• Manage relationships and workload with offsite developer(s), track system changes to achieve business goals, eliminate security risks, increase user satisfaction and maintain operations and third-party systems.
• Lead or support the implementation of system upgrades, patches and new modules.
• Coordinate with vendors, internal teams and stakeholders to ensure timely delivery of projects.
• Conduct system testing, validation and user training.  

• Maintain detailed documentation of system configurations, workflows and procedures.
• Conduct quality assurance audits of reports containing financial data assuring company standards are maintained and data integrity is preserved.
• Ensure compliance with IT governance, security policies and regulatory standards.  
• Other related duties as assigned. 

• Bachelor’s degree, preferably in business administration, finance or data/information sciences. 
• Minimum of five years’ relevant experience in system analysis or administration preferably within a banking or financial services environment
• Or an equivalent combination of education and experience

• Familiarity with API’s, data mapping and ETL processes.
• Understanding of ITIL practices and change management processes.
• Excellent problem solving, communication and project management skills. 
• Excellent written and oral communication skills to articulate effectively in forums and meetings with technical and non-technical teams.
• Ability to provide clear and concise project documentation to various stakeholders.
• Strong time management skills, proficiency in prioritizing, scheduling and managing multiple project schedules and different levels of criticality.
• Motivated to improve, with a passion to self-educate and keep up to date on the latest data and analytics trends in marketing, banking and other fields.
• Working knowledge of retail and business banking business concepts.  

• Strong proficiency in Microsoft Power Apps (Canvas and Model-Driven), Power Automate (Flow creation and management) and SharePoint Online (Site design, permissions, workflows)
• Experience integrating and using MS Teams, OneDrive and other M365 collaboration tools. 
• General knowledge of SQL, scripting and system integration tools   

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.