Software Operations Business Analyst

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $70.00/hr

JOB DESCRIPTION

Overview

Insight Global is looking for a Software Operations Business Analyst to join one of our largest tech clients in the Bay Area.

Responsibilities

• Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems.
• Data integrity for software and support services within applicable systems.
• Generate and maintain operational reports, charts, and metrics for assigned areas.
• Conduct user acceptance testing (UAT) for new product and program launches.
• Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation.
• EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.
• Software NFR (Not For Resale) and non-standard entitlement process.
• Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.

Required skills and experience

• Bachelor's degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience).
• 2+ years of experience as a Business Analyst.
• Experience conducting UAT testing.
• Proficient in Microsoft Office, Excel, and PowerPoint.
• Power BI and Tableau experience.

Nice to have skills and experience

• Finance or Business IT background.
• SAP and Salesforce.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Analyst

Industries

• Semiconductor Manufacturing

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.