Senior Specialist, ServiceNow HRSD Business Analyst

Company : KPMG US
Location : San Francisco, CA, 94102
Posted Date : 16 October 2025
Job Type : Other
Category : Information Design & Documentation
Occupation : Business Analyst
Job Details
KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking a Senior Specialist to join our Managed Services practice.
Responsibilities:- Collaborate with clients and internal stakeholders to gather, analyze, and document HR service delivery requirements, translating them into functional specifications for ServiceNow HRSD implementations
- Lead workshops and training sessions to support user adoption and maximize the value of ServiceNow HRSD capabilities
- Partner with cross-functional teams to identify and implement process improvements and automation opportunities
- Maintain accurate documentation for system configurations, business processes, and change management activities
- Adhere to KPMG story writing standards
- Conform to KPMG acceptance criteria writing standards
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
- Minimum three years of recent experience as a Business Analyst supporting ServiceNow HRSD in a managed services or consulting environment
- Bachelor's degree from an accredited college or university is required
- Strong understanding of HR processes and ServiceNow HRSD modules including Case and Knowledge Management, Employee Service Center, and Lifecycle Events
- Experience with ServiceNow configuration, scripting, and workflow design
- Proven ability to manage client relationships and deliver high-quality solutions in a fast-paced environment
- Excellent verbal/written communication, presentation, and analytical skills
- Ability to travel as required
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
California Salary Range: $86900 - $
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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