Software Engineering Manager, AI Agents

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world's largest networks powering millions of websites and other Internet properties. Cloudflare protects and accelerates Internet applications without hardware, software installs, or code changes. Our network routes traffic and improves performance while reducing spam and attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We hire curious and empathetic individuals who are committed to developing themselves and learning new skills. We value a diverse and inclusive team and support employees throughout their time at Cloudflare. Come join us!

Role

Software Engineering Manager, AI Agents

Location: Austin, TX

Why this role matters

We are building industrial-scale AI agents that support customers directly. Your team powers real customer interactions from day one. Cloudflare provides the components; you assemble them into a repeatable platform and ship real customer value fast.

Role intent

Lead a team that ships production agents on the Cloudflare stack. Hands on. Execution first. Your team's code is the front door for millions.

What you will do

• Build and run a team of 4 to 8 senior engineers
• Set a simple roadmap and ship every two weeks
• Keep quality high with crisp PRs, tests that matter, and fast rollbacks
• Own on call, incident review, and redlines for latency, errors, cost
• Partner with Support, Success, Product, Security, and Data to land safe automations
• Prove impact with metrics: time to first response, resolution, cost per case, automation rate
• Assemble Cloudflare primitives into shared modules: Workers runtime, Durable Objects memory, Vectorize recall, KV and R2 for config and files, D1 or Postgres where needed, Queues or Pub/Sub for async
• Use Agent SDK for tools, planning, memory, and traces
• Bake in safety: Zero Trust, WAF, API Shield, DLP, scoped secrets, Gateway egress

Your team will build

• Agents on Workers with Durable Objects for state and short-term memory
• Tooling via Agent SDK, MCP, and function calling
• Vectorize for semantic memory, plus evals, guardrails, and audits
• Flows that summarize, propose fixes, close, and escalate cleanly to humans
• Simple status and metrics. No mystery boxes

Must have

• You've led an engineering team that ships in production
• Strong Cloudflare platform experience or similar edge serverless work
• Clear grasp of modern agent patterns and how to apply them on Cloudflare
• Solid TypeScript or Rust. HTTP, queues, async, performance
• Comfortable with model tooling: prompts, tool calls, evals, safety checks
• Obsessed with logs, traces, metrics. You set and hold SLOs

Nice to have

• Workers AI, AI Gateway, and Vectorize in production
• Salesforce or Service Cloud integrations. Webhooks and case APIs
• Security depth: prompt injection protection, secrets handling, data scopes, PII controls
• OSS agent frameworks experience

How we build

Align fast on what matters. Divide and conquer. Own your piece. Ship. Watch customers use it. Learn and repeat.

Benefits

Equity This role is eligible to participate in Cloudflare's equity plan.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What makes Cloudflare special?

We're a highly ambitious, large-scale technology company with a soul. Our mission to help build a better Internet includes protecting the free and open Internet. Project Galileo supports journalism and civil society; the Athenian Project protects election information; 1.1.1.1 provides a privacy-centric DNS resolver with a privacy commitment.

Sound like something you'd like to be part of? We’d love to hear from you.

This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. We provide reasonable accommodations to qualified individuals with disabilities. Please contact for accommodations.