Social Worker

Case Manager

At ComForCare Hilton Head, we are dedicated to helping older adults live their best lives possible in the comfort and safety of their own homes. Our compassionate team provides personalized home care services that support independence, dignity, and peace of mind for both clients and their families. We proudly serve Hilton Head, Bluffton, Beaufort, and surrounding communities with a commitment to excellence, respect, and integrity. Join a team where your passion for care makes a meaningful difference every day.

Position Summary

We are seeking a dedicated and compassionate Case Manager with a background in social work to support older adults and vulnerable populations through comprehensive assessments, care planning, and service coordination. This role is essential in linking participants with medical, social, and community-based services, particularly under the Medicaid Home and Community-Based Services (HCBS) Waiver Program. The ideal candidate is proactive, organized, and passionate about advocating for high-quality, person-centered care.

Key Responsibilities

1. Conduct monthly participant contact, including required in-home or face-to-face visits.
2. Perform comprehensive assessments of physical, emotional, cognitive, and environmental needs.
3. Develop, implement, and monitor individualized, person-centered care plans tailored to each participant.
4. Coordinate and authorize waiver services, including start, changes, and termination of services in compliance with SCDHHS policies and HCBS requirements.
5. Provide ongoing case management, including crisis prevention and early intervention support.
6. Evaluate in-home care and facility options, including cost and quality assessments.
7. Advocate with healthcare providers and community partners to ensure optimal outcomes for participants.
8. Provide dementia care support, including behavioral strategies, family education, and communication coaching.
9. Maintain accurate, timely documentation using the Phoenix system and Electronic Visit Verification (EVV).
10. Collaborate with interagency teams and attend staffing meetings as needed.
11. Ensure compliance with confidentiality and mandated reporting requirements.
12. Travel throughout assigned regions, including a minimum of one CLTC Regional Office.

Qualifications

• Bachelor's degree in Social Work or related field in health or human services (required).
• At least 2 years of experience in care coordination, assessments, or service planning.
• Valid driver's license and reliable personal transportation.
• Clear SLED background check and a 10-year Motor Vehicle Record (MVR).
• Proof of TB test, car insurance, and ability to pass a written knowledge test.
• Proficiency in computers and electronic case management systems.
• Strong skills in communication, time management, and problem-solving.
• Must be 18 years or older.

Preferred Qualifications

• Licensed Social Worker in South Carolina (LBSW or LMSW).
• Experience working with Medicaid HCBS Waiver Programs.
• Familiarity with the Phoenix case management system and EVV documentation tools.