Social Services Coordinator

Social Services Coordinator

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Job Overview

The Social Services Coordinator is responsible for the assessment and coordination of social services for our guests/residents in our Skilled Nursing Centers. The Social Service Coordinator is knowledgeable in Sunrise Senior Living philosophy, Resident Centered Care, Principles of Service, Shared Values, Sunrise best practices and federal, state and local laws and regulations.

Responsibilities & Qualifications

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Assesses the psychosocial status of guests/residents related to their physical status and current environment.
• Coordinates and participates in family and guest/resident conferences designed to promote communication between families and team members.
• Develops one on one relationships with guests/residents and families.
• Counsels guests/residents and families in dealing with feelings about death and dying and other emotional, mental, environmental or physical limitations.
• Documents all interactions with guests/residents and or family in the assessment, care plan or social service progress notes as required by federal, state/provincial, and local regulations.
• Reviews, reads, notates and initializes Daily Log and Guest/Resident care plan or progress notes to document and learn about the social and emotional needs of the guests/residents, about pertinent information and any guests/residents' physical and behavioral changes.
• Responsible for completion of discharge plans in accordance with Sunrise Senior Living discharge policy.
• Acts as a liaison with social, health and community agencies.
• Coordinates family and community resources as needed to meet guests/residents' financial needs and to promote emotional security.
• Participates in admission and discharge planning of guest/resident.
• Forwards guest/resident mail to guest/resident room or responsible party.
• Mails Care Plan Meeting letters to family and keeps a copy or documents in the Medical Record.
• Assists with new move-ins. Ensures cleanliness of room, greets new guest/resident and introduces them to their roommate, tags and documents adaptive equipment, initiates Minimum Data Sheets (MDS) interviews, obtains and charts a complete social history, and explains and charts advance directives.
• Completes and signs the MDS/Care Planning Process timely per federal and state/provincial regulations.
• Assists with room transfers. Coordinates regarding roommate compatibility and with other departments to ensure minimum disruption to guest/resident routines.
• Assists with and attends Resident Council.
• Coordinates transportation.
• Provides one on one social services to each guest/resident or their family as needed.
• Ensures community follows all federal and state/provincial regulations as it pertains to Social Services.

Guest/Resident Relations and Engagement

• Responds to guest/resident requests in a timely, professional and friendly manner.
• Maintains confidentiality with all guest/resident information.
• Provides excellent customer service to our guests/residents and visitors at all times.

Safety, Risk Management and Regulatory Compliance

• Partners with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies.
• Demonstrates competency and knowledge in the use of the Safety Data Sheets (SDS) books, emergency preparedness manuals and Lockout Tagout procedures.
• Understands key role and responsibilities in the event of an emergency.
• Develops and maintains a working knowledge of federal, state/provincial regulations, policies and procedures.

Financial Management

• Assists in the presentation and value of Sunrise's products and services for our residents, families and team members and targeted referral sources.
• Understands and manages the department budget to include labor/labour and other expenses and its impact on the community's bottom line.
• Reviews monthly financial statements and implements plans of action around deficiencies.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development

• Manages the department, including but not limited to: recruiting, hiring, training, coaching and disciplining.
• Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develops a working knowledge of state/provincial regulations and ensures compliance through supervising and coaching team members.
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews daily timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable and corrects actions when necessary and documents.
• Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director.
• Keeps abreast of professional developments in the field by reading, attending conferences and training sessions.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Core Competencies

• Adaptability
• Building Customer Loyalty
• Building Strategic Working Relationships
• Building Trust
• Communication
• Decision Making
• Driving for Results
• Leading through Vision and Values
• Managing Conflict
• Planning and Organizing
• Presentation and Training Delivery
• Quality Orientation
• Stress Tolerance
• Technical / Professional Knowledge

Experience and Qualifications

• Maintains a state/province Certification in Social Work and or meets the state's/province's degree requirements
• Minimum of two (2) years' experience preferred in assisted living, home health or long term care industries
• One (1) year supervisory and management experience which may include recruiting staff, coaching, performance management, responsibility of daily department operations
• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
• Ability to work weekends, evening and flexible hours, available for our customers at peak service delivery days and times

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for