ServiceNow UI Designer/ Engineer

ServiceNow UI Designer/Engineer

CACI is seeking a highly creative and user-focused UI Designer/Engineer to join our team supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program and play a vital role in shaping the user experience for our hardware and software asset management systems. This role involves designing intuitive and engaging interfaces for both software and hardware asset management applications while ensuring seamless and efficient asset management processes. You will be responsible for understanding user needs, creating innovative design solutions, and collaborating with cross-functional teams to deliver exceptional user experiences.

Responsibilities:

• Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets.
• Design user-role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system.
• Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements.
• Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops).
• Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework.
• Ensuring adherence to platform architecture, design and standards.
• Conduct user research to understand user needs, pain points, and workflows related to asset management.
• Gather and analyze user feedback to inform design decisions.
• Develop user personas and user journey maps to guide the design process.
• Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions.
• Present design concepts and rationale to stakeholders, clearly articulating design decisions.
• Participate in design reviews and provide constructive feedback to other designers, developers and architects.
• Develop and conduct usability testing to validate design solutions for both software and hardware interfaces.
• Analyze usability testing results and iterate on designs based on user feedback.

Qualifications:

Required:

• Current Secret Security Clearance (highly desired) or the ability to obtain/maintain Secret clearance
• 15+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience).
• 3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications.
• Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules.
• Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians).
• Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch.
• Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap.
• Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components.

Desired:

• Experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
• Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
• Knowledge of ITIL, CMDB, and Procure-to-Retire (P2R) lifecycle in ServiceNow.
• Experience in Agile environments, including working in sprints with cross-functional teams.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.

Your potential is limitless. So is ours.

The proposed salary range for this position is: $114,600-$252,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.