ServiceNow Technical Consultant

Company : Diverse Lynx

Location : New York, NY, 10261

Posted Date : 4 November 2025

Job Details

Role: ServiceNow Technical Consultant position
Type: Contract
Location: NY, NY
Top Skills - HRSD, HR Enterprise Lifecycle Management, and ESC Service Portal
Responsibilities:

Design, configure, and implement solutions within the ServiceNow HRSD module, including Employee Center, Talent Development, COE, Case Management, Knowledge Management, Lifecycle Events, and Integrations with HRMS systems.
Collaborate with HR stakeholders and business analysts to gather and translate business requirements into technical solutions.
Develop and implement HR workflows, business rules, UI policies, client scripts, performance analytics dashboards.
Follow ServiceNow HRSD best practices to ensure data integrity, compliance, and a consistent user experience across all HR touchpoints.
Monitor and optimize HRSD modules through the implementation of Performance Analytics tailored to HR metrics and KPIs.
Customize ServiceNow HRSD modules to meet client requirements while adhering to best practices.
Take part in scrum development activities for complex requirements & project activities
Provide support for post-implementation activities, enhancements, and issue resolution.
Create/maintain API & data integration processes between ServiceNow and other services
Collaborate with ServiceNow Support concerning issues and other technical aspects of the ServiceNow platform

Knowledge and Skill Requirements:

Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner
Knowledge in Performance Analytics module is a must - Ideally with HR Module.
Good leadership skills coupled with exceptional judgment and tact.
Understanding of the ServiceNow best practices for development & configuration
Excellent knowledge and experience developing in JavaScript and on the ServiceNow Platform
Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target requirements
Strong verbal and written communication skills
Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Working on Agile / Scrum development process.

Certifications:

Certified ServiceNow Administrator (CSA)
Certified Application Developer (CAD)
ServiceNow CIS - HRSD (preferred)

Education & Work Experience:

Bachelor's Degree in Computer Science or equivalent
Experience within different modules within ServiceNow; i.e... ITSM, HRSD, CMDB, Service Portal Development
5+ years of hands-on development experience on ServiceNow platform overall
2+ years of hands-on development & configuration on the ServiceNow Service Portal
Should have worked on at least 1 end to end implementation of a ServiceNow module

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.