ServiceNow Tech Lead

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TEKsystems is seeking a ServiceNow Tech Lead in Tysons, VA, for their top client. This is a W2 only position, no C2C.

Job Description

We are seeking an experienced ServiceNow Tech Lead to join our team in a dynamic and fast-paced environment. The role will focus on supporting the ServiceNow Request Management Catalog, Self-Service Portal, and Knowledge modules. The ideal candidate will demonstrate leadership skills, provide operational support, governance documentation, and technical support of the ServiceNow platform.

Responsibilities

• Create and maintain catalog items and self-service portal.
• Manage workflows for requests to ensure service delivery aligns with SLAs.
• Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configurations, and workflows.
• Support program activities by providing metrics, reports, and configurations within the catalog and knowledge space.
• Troubleshoot problems, resolve incidents, and implement bug fixes.
• Assist with upgrade planning, testing, and implementation between development and production instances for catalog, knowledge, and portal space.
• Work with stakeholders to understand business processes and digitize and automate legacy processes.

Essential Skills

• Strong administration and operational knowledge of ITSM, Portal, Catalog, and Knowledge management.
• UX designing knowledge for catalog development.
• Knowledge of ITIL Framework, including Change, Release, Incident, Knowledge Management, and CMDB processes.
• Experience with IT and Web Development/Front-End technologies, including JavaScript, ServiceNow Scripting, XML, and Shell Scripting.
• Bachelor of Science in Computer Science, Computer Engineering, or related field.
• ServiceNow Certified Systems Administrator (CSA) or other ServiceNow certifications preferred.

Additional Skills & Qualifications

• Experience in managing multiple projects in a fast-paced environment.
• Ability to work with business analysts, developers, program teams, and stakeholders to translate requirements into technical solutions.
• Experience in designing, developing, and implementing ServiceNow catalogs, knowledge articles, and workflows.
• Experience with building and maintaining integrations between ServiceNow and other systems using APIs and web services.
• Strong architectural knowledge of the ServiceNow platform and back-end experience managing and updating UI parameters on self-service Portal.

Why Work Here?

Join a company committed to employee growth and development, offering internal and external training and educational opportunities. We value a collaborative work environment where innovation and creativity are encouraged.

Work Environment

The position is based onsite from Monday to Friday in a fast-paced environment. The role involves working with cutting-edge technologies and requires adaptability to changing business and technical priorities.

Job Type & Location

This is a Contract position based out of Tysons, Virginia.

Pay and Benefits

The pay range for this position is $85.00 - $90.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employees and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully onsite position in Tysons, VA.

Application Deadline

This position is anticipated to close on May 27, 2025.