ServiceNow Senior Manager - Consulting Managed Services

Servicenow Consultant

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Leveraging extensive experience from complex IT challenges globally, our team guides clients through everything from system replacement to full IT transformation. We partner with CIOs, technology executives, and their teams to modernize technology delivery and operating models. By focusing on advanced technologies and evolving service models, we help clients meet the operational demands of their organizations.

Our team of experienced technologists understand the interwoven nature technology plays in all aspects of today's business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.

Required:

• Leveraging ServiceNow platform to drive operational efficiency via automation, GenAI, Agentic AI solutions
• Experience working across multiple geographies and time-zones
• Ability to manage senior client relationships and project delivery with proper delivery governance
• CMA/CTA certification
• Experience collaborating and developing client relationships, developing new opportunities with clients, and identifying engagement follow-on opportunities for continuous improvement
• 4+ years business development experience selling 3+ year deals and offering structure and support for those deals
• Industry experience in either: Consumer, Financial Services, Life Sciences Health Care, Technology Media and Telecom, Energy Resources and Industrial
• Advanced degree preferred

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.