ServiceNow Lead Engineer I - Platform Operations

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a ServiceNow Lead Engineer I - Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
• Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitoring performance, and maintaining integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
• Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred. Minimum of a high school diploma or GED required; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred
• Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred
• Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, IT Operations Management, Human Resources Service Delivery, SecOps, Integrated Risk Management, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)
• Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.