ServiceNow Configuration Analyst

ServiceNow Configuration Analyst

Design, develop, and implement ServiceNow solutions by using out-of-the-box features to create custom pages, site templates, features, and Web parts. Write custom code to create and deploy ServiceNow solutions, as needed. Customize and brand ServiceNow sites, configure workflows, and customize lists, pages, and forms using ServiceNow. Support installation and configuration of ServiceNow instances in cloud environments. Foster user adoption of ServiceNow by demonstrating ServiceNow features and technologies to clients and enable the conversion of business requirements into solutions. Document system processes and procedures in a clear manner. Discuss requirements with clients and follow internal and client-specific protocol used to document and design ServiceNow sites, templates, structure, and taxonomy development required to develop and implement solutions using ServiceNow. Participate in all facets of the software development life cycle, including requirements solicitation and documentation, system and acceptance testing, and training, as needed.

Basic Qualifications:

• Experience with ServiceNow application, configuration, maintenance, development, or design
• Knowledge of ServiceNow ITSM out-of-the-box asset management and CMDB product model architecture
• Knowledge of ServiceNow in implementing portals and collaborative solutions for clients
• Ability to convert legacy system data into ServiceNow data model via import and transformation
• Ability to leverage ServiceNow's out-of-the-box features and object model to customize, develop, and configure solutions for clients
• Ability to use Glide to implement solutions using ServiceNow's client object model and web services
• Ability to display a track record of successful implementation of ServiceNow in an enterprise environment
• Ability to analyze business requirements and leverage ServiceNow capabilities to solve client problems
• Secret clearance
• Bachelor's degree

Additional Qualifications:

• Experience with ServiceNow Workspaces and Workspace customization
• Experience with ITSM, HRSD, EA, SPM, and SAM modules
• Experience with Agile Software Development Life Cycle methodology
• Experience with Object-Oriented Programming concepts
• Ability to work in a team environment and offer or support ideas
• Possession of excellent oral and written communication skills
• CSA Certification

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation: At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees.

Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model: Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.