ServiceNow CMDB Analyst

CMDB Analyst

Position Summary: We are seeking a detail-oriented and analytical CMDB Analyst to support the ongoing accuracy, governance, and operational health of our ServiceNow Configuration Management Database (CMDB). The CMDB Analyst plays a critical role in maintaining the integrity of configuration item (CI) data, ensuring alignment with the Common Service Data Model (CSDM), and enabling effective service management, discovery, and asset lifecycle practices across the organization. This position will collaborate with infrastructure, application, and ServiceNow platform teams to monitor, validate, and improve CMDB data and processes.

Key Responsibilities: Maintain and monitor the health, completeness, and accuracy of CMDB data Collaborate with stakeholders to define CI class structures, attributes, and relationships in alignment with CSDM standards Analyze and resolve data quality issues through reconciliation, normalization, and audits Perform CI lifecycle tracking, including onboarding, updates, and decommissioning Support ServiceNow Discovery and integration activities by validating and correlating discovered data Develop and deliver CMDB reports, dashboards, and KPIs to stakeholders and leadership Assist in defining and documenting CMDB policies, standards, and procedures Participate in platform upgrades, process improvement initiatives, and compliance reviews Educate stakeholders on CMDB processes and promote proper usage and data ownership Support the integration of the CMDB with ITSM, ITOM, ITAM, and SPM processes

Required Qualifications: 2+ years of experience managing or analyzing ServiceNow CMDB or similar ITSM tools Strong understanding of CMDB concepts, data modeling, and CSDM framework Familiarity with ServiceNow Discovery, Import Sets, and Transform Maps Experience performing data validation, quality checks, and reconciliation Basic knowledge of infrastructure components (servers, applications, databases, cloud resources) Proficiency in ServiceNow reporting and dashboard development Strong analytical, documentation, and communication skills ServiceNow Certified System Administrator (CSA) preferred

Preferred Qualifications: Experience with Service Mapping, IT Asset Management (ITAM), or ITOM Visibility ServiceNow CMDB or Discovery certification Familiarity with ITIL or Configuration Management principles Understanding of security and compliance impacts of CMDB accuracy Knowledge of integration techniques (e.g., REST APIs, Integration Hub)