Service Operations Manager

Service Operations Manager

Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements. For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide construction services for the mechanical (PHVAC), electrical, building automation systems and energy services industries.

We joined Shambaugh & Son, L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc. and together we perform more than $1 billion of construction projects per year with over 4,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

We recognize people as our most important resource and it is our mission to produce the industry's highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Havel is looking for a Service Operations Manager. In this position you will be responsible for managing customer maintenance agreements, supervising Service Technicians, and the overall success of the division.

Essential Duties And Responsibilities:

• Oversee Building Automation/ HVAC service projects from start to finish, identifying issues and solutions and implementing plans that ensure the safety of staff and satisfaction of the customer.
• Responsible for managing customer maintenance agreements and service
• Oversee the workload, assignments, schedules, material, and subcontractors of each project.
• Proposal generation for service repairs with customers
• Responsible for Building Automation/ HVACR support for assigned Technicians
• Build and maintain relationships with customers, responding to accounts, providers, and customer staff.
• Maintain our internal customer/tech portal each week, approving service reports, correcting issues, and reporting to internal staff.
• Other duties assigned

Qualifications:

• 10+ years of work experience in Building Automation/ HVACR service, maintenance, contract management, and operations management.
• Ability to communicate effectively and efficiently with all functions of Operation Staff, Service Staff, Field, Customers, Vendors and Subcontractors.
• Excellent written and verbal communication skills, providing and receiving pertinent information.
• Knowledge of Microsoft Office, Word, Excel, and Project.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent. As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.