SERVICE OPERATION ADMINISTRATOR - AutoNation USA Austin

Service Booker

The Service Booker is responsible for obtaining service sales quota, ensuring repairs are complete, closing repair orders, and carrying out additional assignments as set forth by their Manager.

Day-to-Day Responsibilities

• Close repair orders when repairs are complete
• Resolve and process all claims corrections and charge-backs daily
• Maintain technician payroll throughout the week and submit in accordance with payroll processes
• Assist service consultants with closing open warranty repair orders
• Assist service consultants and technicians with warranty or TLC questions
• Assist management with special projects, audits, reports, etc., as requested

Requirements for This Job

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• Knowledge of automotive parts
• Two years of experience in an office position

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.