Customer Service Representative

Client Service Representative

VCA Fairleigh Animal Hospital is seeking an experienced client service representative to join our team! We are willing to consider and train the right candidate if there is no veterinary experience.

About Us

We are a well stablished, multi-doctor practice nestled in the heart of the stunning Highlands! Our team is passionate group that values collaboration, compassion and exceptional patient care. We focus on celebrating team successes with a strong sense of camaraderie and shared purpose. If you are looking for a role where you can make a real difference in the lives of pets and their owners, all while working in a supportive, family-like/friendly environment, we'd love to hear from you!

We are open Monday through Friday 7:30am- 6pm. Some Saturdays 8:00am -2:00pm, closed Sundays and major holidays.

Check out our website:

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivotal for the hospital operations and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com