Service Manager

Service Manager

Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include: partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce.

Positions that report to you: All positions except those listed above or designated by the Store Director.

Primary duties and responsibilities include: maintaining a positive attitude, creating an atmosphere of friendliness and fun, providing prompt, courteous, and efficient customer service, supervising and coordinating activities of employees, learning to formulate pricing philosophies, ensuring proper customer service, evaluating employee performance, training and enforcing safety procedures, compiling and understanding managerial data, ordering merchandise, training workers in store policies, and ensuring compliance with established policies and procedures.

Secondary duties and responsibilities include: determining the motivational needs of employees, staying current with market trends, providing continuous education for existing store employees, selling merchandise, handling cash registers, recommending cost reduction programs, reviewing personnel records, recommending additions, deletions, and shelf allocation of merchandise, assisting in other areas of store, and performing other job related duties and special projects.

Knowledge, skills, abilities, and worker characteristics include: solving practical problems, doing arithmetic calculations, interviewing to obtain basic information, and following technical manuals.

Education and experience include: high school or equivalent experience, and two years or more of similar or related work experience preferred.

Supervisory responsibilities include: instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Physical requirements include: being able to physically perform medium work, visual requirements, and performing various physical activities.

Working conditions include: exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, exposure to chemicals and solvents, and a fast paced work environment.

Equipment used to perform job includes: pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial responsibility includes: authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts include: daily contact with customers, employees, suppliers/vendors, and the general public, and occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality includes: access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.