Service Coordinator, Ticket Sales

Description

The service coordinator will support the Seattle Storm season ticket members by managing membership-related inquiries, assisting with ticket sales, and ensuring an excellent experience for our loyal members. The service coordinator will play a key role in maintaining relationships with members and facilitating seamless access throughout the season.

Essential Duties and Responsibilities - to perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

1. Assist members with inquiries regarding membership benefits, renewal processes, and account updates
2. Respond to all season ticket members needs such as customer service issues, ticket exchanges, add-on requests, and other ticketing and team-related questions
3. Provide exceptional customer service by resolving member issues or complaints in a timely and professional manner
4. Assist with member communications, including emails, and notifications about events, and important updates
5. Support the team in coordinating season ticket member events and additional season ticket benefits to increase loyalty
6. Execute various roles during Seattle Storm home games to assist season ticket members and ensure a memorable experience for fans
7. Collaborate with other departments to ensure seamless experience for members and to manage high-volume customer service during peak times
8. Maintain accurate records, ensuring all details are up to date in our CRM system
9. Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members
10. Other duties as assigned

Additional Responsibilities include the following:

1. Work all Storm home games (played at Climate Pledge Arena)

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s degree in Business, Marketing, Sports Management, Communications or a related field; or equivalent work experience

Related experience:

• 1-2 years of experience in a related position with proven success

Required Competencies:

• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably with effectively with internal and external clients at all levels of an organization
• Excellent written and verbal communication
• Ability to work in a team environment
• Attention to detail, excellent time management and organizational skills
• Manage multiple projects in a fast-paced work environment

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience using CRM and ticketing systems is preferred

Physical Demands:

While performing the duties of this job, the employee is regularly required to lift and/or move up to 15 pounds. The employee is regularly required to stand for long periods of time.

Equal Employment Opportunity Employer

Force 10 Hoops, LLC DBA Seattle Storm is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

ABOUT THE WNBA SEATTLE STORM ORGANIZATION:

Force 10 Hoops, LLC DBA Seattle Storm is a storied franchise in the Women's National Basketball Association (WNBA), proudly boasting four WNBA Championships to its name. Our rich history and commitment to excellence have made us a force to be reckoned with in women's professional basketball. The Seattle Storm stands as a symbol of dedication, determination, and empowerment, both on and off the court. In 2024 we opened our brand new Center for Basketball Performance which houses our team, front office and basketball operations staff.