Service Coordinator

Keep Solar Systems Running Join the Trinity Solar Team

Trinity Solar is looking for a motivated and detail-oriented Service Coordinator to ensure smooth communication and case management for our residential solar customers. In this role, you'll be the central point of contact between service technicians, customers, operations, and finance partnersmaking sure issues are resolved quickly, efficiently, and professionally. If you thrive in a fast-paced environment, enjoy problem-solving, and want to contribute to a mission-driven company leading the clean energy movement, this position is for you.

Key Responsibilities

• Own the full lifecycle of all service casesfrom intake and case creation to resolution and closure.
• Serve as the main communication hub between service technicians, customers, operations management, and finance partners.
• Manage and coordinate customer appointments with the service team to ensure timely scheduling and follow-up.
• Respond promptly to service calls and emails from customers, finance partners, and internal departments.
• Monitor dashboards and reports to identify systems experiencing issues and take action as needed.
• Keep Salesforce records updated with accurate, real-time information on all service cases.
• Support the timely achievement of Permission to Operate (PTO) for customer systems.
• Provide customers with guidance on system operations and utility-related concerns.
• Contribute to special projects and process improvements as assigned.

Qualifications & Experience

• High school diploma or equivalent required; additional education a plus.
• At least 1 year of project coordination experience and 1 year of customer service experience.
• Salesforce experience strongly preferred.
• Familiarity with solar monitoring systems such as SolarEdge or Enlighten is a plus.
• Strong ability to build and maintain positive relationships with colleagues, customers, and third-party vendors.
• Highly detail-oriented with the ability to recognize when clarification or escalation is needed.
• Excellent organizational and multitasking skills, with the ability to handle a high volume of calls, emails, and tasks consistently.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook), Adobe PDF, and other common software tools.
• A strong work ethic, self-motivation, and the ability to succeed both independently and as part of a team.

Why Join Trinity Solar?

• Be part of one of the largest privately held residential solar companies in the U.S.
• Paid training and long-term job stability in a rapidly growing industry.
• A supportive, mission-driven culture focused on teamwork, innovation, and customer satisfaction.

What We Offer

Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

• Competitive compensation
• Comprehensive healthcare benefits which include: Medical, Dental and Vision
• Life insurance
• Employee assistance program
• Paid training
• A generous PTO program
• 401k plan supported by a company match
• Work-life balance
• Long term stability in a fast-growing industry
• And Much MORE!

About Trinity Solar

For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,600+ team members and over 100,000 installations.

We are stronger together. Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws. "Veteran Friendly"