Service Coordinator I (Pittsburgh)

UPMC Western Behavioral Health Service Coordinator

UPMC Western Behavioral Health is hiring Service Coordinators in the Pittsburgh area! As a Service Coordinator, you will specialize in connecting clients with community resources. Although this role offers a hybrid work model, allowing you to complete administrative tasks either at home or in our office, with minimal need to visit the office, the majority of the work is down in community meetings with clients in their home or other agreed upon locations. After six months of employment, you can enjoy flexible scheduling, including the option of working four ten-hour shifts. Mileage and parking reimbursement are provided. The schedule for this position is 8:30 AM to 5:00 PM, with occasional evening hours depending on client availability.

This position is eligible for the Behavioral Health Fellows Program- an initiative sponsored by Allegheny County Department of Human Services (DHS) in partnership with Community Care Behavioral Health and Jewish Healthcare Foundation. Designed to strengthen the County's public behavioral health system, this program offers incredible benefits, including up to $45,000 in educational loan repayment (based on your degree level), or free access to an accredited professional certificate program, as well as paid time off for training and professional development as a part of a cohort group.

This position is eligible for a sign-on bonus of $3,000 for an 18-month work commitment!

Responsibilities

Service Coordination

• Advocate for individuals to access necessary services
• Ensure monthly contact and provide comprehensive service coordination
• Facilitate service planning meetings
• Communicate expectations and ensure service coordination

Assessment and Evaluation

• Assess strengths and needs through interviews and reviews
• Evaluate services and review cases with relevant parties

Relationship Management

• Develop and maintain relationships with individuals and their support networks
• Serve as the primary resource for individuals and families

Training and Development

• Attend training programs for best practices
• Foster a cooperative agency culture and participate in projects
• Coordinate mental health services as part of a treatment team

Community Engagement

• Promote collaborative service planning
• Maintain a catalog of community resources
• Encourage recovery and community inclusion

Record Keeping and Compliance

• Keep accurate records of activities
• Provide culturally competent services

Direct Service

• Utilize at least 55% of time in direct service
• Participate in On-Call Service

Qualifications

• Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required.
• Other fields of study may be considered with coursework of at least 12 credits in Human Services.
• One year of related experience is preferred.
• Prior experience working in community settings preferred.
• Safe driving record is required.
• May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

ATTENTION: If your degree is NOT in Social Work, Psychology, or Counseling, transcripts must be attached for consideration.

Licensure, Certifications, and Clearances:

• CCM training is required within 30 days of hire and annually thereafter
• Act 31 Clearance
• Act 33 Child Clearance with Renewal
• Act 34 Criminal Clearance with Renewal
• Act 73 FBI Clearance
• Basic Life Support or Cardiopulmonary Resuscitation
• Comprehensive Crisis Management
• Driver's License

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities