Service Coordinator

A supportive housing program in New York City is seeking a Service Coordinator to join their team. In this role, the Service Coordinator will provide housing support and case management to participants living in scattered-site housing throughout the community.

About the Opportunity:

• Start Date: ASAP
• Assignment Length: Temp with potential to perm
• Schedule: Monday to Friday
• Hours: 9am to 5pm

Responsibilities:

• Act as a liaison between participants, building superintendents, and property managers to ensure timely apartment repairs
• Maintain detailed logs of apartment and building conditions
• Report non-compliance or urgent housing issues to the Supportive Housing Director
• Provide case management and on-site crisis intervention
• Complete service plans and document monthly progress in participant charts
• Conduct home visits to assess compliance and identify service needs
• Facilitate monthly tenant meetings and educate on home safety, budgeting, and landlord relations
• Escort participants to social service agencies as needed
• Report suspected child abuse or neglect
• Complete annual rent calculation and apartment inspection forms
• Update monthly program data and ensure lease documents are current and filed

Qualifications:

• 3+ years of experience in a Behavioral and Mental Health setting
• Associate's Degree or equivalent in a related field
• Strong organizational, communication, and interpersonal skills
• Ability to use sound judgment and maintain discretion with sensitive issues
• Culturally competent and committed to diversity
• Comfortable multitasking in a fast-paced environment

Desired Skills:

• Bilingual
• Experience in Supportive Housing and/or Social Services
• Familiarity with Housing programs and Compliance procedures