Client Service Coordinator - FULL TIME

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services
• Maximize the number of pets seen by the hospital team
• Provide professional, efficient and exceptional service at all times
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation
• Assist outgoing clients by providing all necessary instructions, information and invoices
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Conduct administrative functions as necessary
• Other job duties as assigned

The Five Principles

• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities And Experience (Can Do)

• Ability to multi-task
• Communication skills
• Organizational ability
• Problem solving skills
• Client service skills
• Intellectual ability
• Mathematical ability
• Computer skills

Attitudes (Will Do)

• Initiative
• Integrity
• Cooperativeness
• Flexibility
• Independence
• Tolerance for Stress / Resiliency

Special Working Conditions

• Ability to work at a computer for long periods of time
• Ability to be confident around pets
• Client needs and work volume may often require more than 40 hours per week
• Must have mental processes for reasoning, remembering, mathematics and language ability
• The noise level in the work environment is moderately high
• Requires sufficient ambulatory skills
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate
• Requires good hand-eye coordination, arm-hand-finger dexterity
• Specific vision abilities required
• Associate is routinely exposed to a variety of pets

Experience, Education And/Or Training

• High School Diploma or equivalent preferred
• Must be at least 18 years old to perform duties involving radiography
• One year related experience required with customer service preferred
• Medical background preferred

We are a drug-free, smoke-free, equal opportunity employer.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

The pay range for this role is $17.70 - $22.62 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).