Service Center Data Analyst

Support Desk Data Analyst

If you are ready for a new and exciting career, come join our team! BAE Systems is seeking a Support Desk Data Analyst to provide support to our government customer on an existing opportunity.

The Support Desk Data Analyst will be responsible for overall reporting and real time data analytics for a 24x7 Tier II Service Desk. The Support Desk Data Analyst shall work directly with leadership to determine data requirements to design output format and to validate results for both ad hoc and scheduled reports for internal use. The Support Desk Data Analyst is required to be onsite, in downtown Columbia, SC, 5 days per week.

Required Education, Experience, & Skills

• 2-4 years of experience in a technical support position
• Ability to write T-SQL queries against various Microsoft databases and Data Warehouse databases
• 12 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases
• Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services
• Quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice

Preferred Education, Experience, & Skills

• Information Technology Infrastructure Library V4 (ITIL 4) certification
• Support Desk experience either with reporting or as an analyst
• Previous experience with System Center Service Manager (SCSM)
• Previous experience with Cireson Portal

Candidate must be able to be granted and retain a secret security clearance.

Pay Information

Full-Time Salary Range: $77814 - $132283. Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a teammaking a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we dofrom intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.