Senior Training Specialist

Senior Training Specialist

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Senior Training Specialist (AuthentiCare) do? As a Senior Training Specialist, you'll lead the development and delivery of training programs for Fiserv's AuthentiCare product, supporting our Government Solutions business. This role involves close collaboration across departments to ensure training aligns with business goals, supports core product functionality, and incorporates ongoing enhancements.

You'll play a key role in shaping a training strategy that empowers teams working with products like AuthentiCare, which support government entities in managing Personal Care Services and Home Health programs through enhanced data integrity and operational oversight.

What you will do:

• Lead the design, coordination, and facilitation of training sessions across multiple platforms, including virtual and instructor-led formats, for both providers and clients utilizing the AuthentiCare product.
• Conduct comprehensive needs assessments, gap analyses, and requirements gathering to inform training development.
• Contribute to the continuous improvement of learning policies and practices, ensuring alignment with industry best practices.
• Develop and maintain training documentation, including procedure manuals, guides, and course materials.
• Evaluate training effectiveness through assessments, feedback, and surveys, and incorporate insights into program enhancements.
• Support Business Development initiatives by contributing to and reviewing proposal content related to training programs and continuous improvement processes.
• Travel to various state client sites to fulfill contractual training obligations, engage with clients and providers, and deliver tailored training sessions.
• Modify training delivery in real-time based on participant needs and feedback.

What you will need to have:

• Experience in training, learning and development including developing and implementing comprehensive learning strategies
• Experience with Learning Management Systems (LMS) administration and management
• 4+ years of an equivalent combination of educational, work and/or military experience

What would be nice to have:

• Bachelors Degree
• Familiarity with Medicaid eligibility and enrollment processes within public sector or commercial health care environments
• Technical Writing experience

Important info about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• Ability to travel up to 10%.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including unlimited recharge & refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.