Senior, Software Engineer - Customer Care Tech

Senior Software Engineer Full Stack Customer Care Technology

Join Walmart as Senior, Software Engineer Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

Walmart's Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

As a Senior Software Engineer Full Stack Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end while mentoring team members and driving best practices.

About the Team

Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers' needs. Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Together, these tools enable us to help our agents deliver top-notch customer care that sets us apart from the rest.

What You'll Do

Lead development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.

Translate product requirements into robust technical designs and implementation plans.

Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.

Architect and implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.

Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.

Drive code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.

Troubleshoot and resolve complex production issues and guide root cause analysis.

Help steer platform modernization and migration efforts, ensuring seamless transition from legacy systems to modern architectures.

What You Will Bring

5+ years of experience in full stack software development.

Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.

Strong backend experience with Java, Spring Boot, REST API design, and microservices.

Experience in building distributed systems with Kafka or other messaging frameworks.

Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).

Solid grounding in data structures, algorithms, and software architecture.

Proven track record of leading technical initiatives, mentoring engineers, and driving continuous improvement.

Preferred Qualifications

Experience leading large-scale system modernization or application migration projects.

Familiarity with CRM platforms or customer support tools.

Experience with containerization (Docker, Kubernetes) and observability tools.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:

We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Minimum Qualifications

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area. Option 2: 5 years' experience in software engineering or related area.

Preferred Qualifications

Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

10500 Ne 8Th St, Bellevue, WA 98004, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.