Senior Relationship Manager, Middle Market

Middle Market Senior Relationship Manager (Rm), Commercial Banking

The Middle Market (MM) Senior Relationship Manager (RM), Commercial Banking, is an external sales role that proactively executes integrated sales, service, and relationship strategies with responsibility for obtaining new and growing existing commercial relationships within the Middle Market target space. This role is the principal point of client acquisition and retention of existing and ongoing relationships. Relationship Managers work both independently and as part of the Middle Market Team to secure new and maximize existing profitable commercial relationships by cross selling the full range of TD's products and services, such as lending, treasury management, capital markets, investment services and other financial solutions.

Depth & Scope:

• Leads the formulation and implementation of long and short-term strategic plans and objectives to increase market share/penetration and maximize opportunities for growth throughout the marketplace
• Works independently to develop new business with prospects that have the largest and most complex credit needs in assigned portfolio segment
• Maintains or establishes largest portfolio segment and geography for growth goals (loans, deposits, fees), both individually and assisting the team, through development of new business Customers and cross selling existing Customers as well as an established network of resources
• Facilitates larger transactions and relationships referred to Commercial relationship management according to prescribed Bank parameters
• Makes calls independently and invites less experienced Relationship Managers to join as a development opportunity
• Contributes to the coaching, training, development and team leadership of less experienced Relationship Managers
• Makes and assists in sales calls, gathers financial and general business information and explains products and services offered
• Negotiates terms and conditions within parameters defined by credit decisions; finalizes loan agreements with prospects and Customers and closes sales
• Contributes and provides input to loan decision process based on evaluation of credit risk and other key factors from Credit Management
• Assists in issue resolution (including delinquencies and problem credits) and activities related to credit support and product partners to support the regional strategy
• Develops a clear retention plan for assigned portfolio deposits and loans within the specified territory
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity
• Meets regularly with internal referral sources to establish business relationships and develops network of outside referral sources for new business
• Develops broader knowledge base of commercial and small business, other Company products and services, which may include loan policy, documentation, structuring and regulatory requirements
• Maintains frequent interaction with centers of influence, diverse industry segments, community leaders, and senior business contacts
• Develops community relationships, through CRA initiatives and membership in civic and professional organizations, including active participation in networking events
• Meets regularly with internal referral sources to establish business relationships and develops network of outside referral sources for new business
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity

Education & Experience:

• 4 year degree or equivalent experience
• 10+ years related experience
• In-depth understanding of commercial industry, business development techniques and credit decisions
• Proven business development track record, with proven ability to conceptualize and implement effective new business strategies
• Extensive network of outside referral sources for new business
• Excellent credit and financial analysis skills
• Refined negotiation skills
• Proven communication skills, both verbal and written
• Proven PC skills
• Demonstrated experience in Commercial & Industrial, Divestitures, Mergers & Acquisition loans
• Demonstrated experience in syndicated loans

Customer Accountabilities:

• Understands and supports the Bank's Customer Service Strategy
• Considers the impact of decisions on the well-being of TD, its customers and stakeholders
• Delivers legendary customer experiences Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Leads and models quality service delivery at every interaction
• Leads and contributes to the ongoing improvement of the partner/Customer experience

Shareholder Accountabilities:

• Participates in civic activities to promote growth and development of the community and support a high, positive image for TD
• Develops and maintains network of referral sources and centers of influence
• Maintains strong business relationships with referral sources and ensure they have current information on products and services
• Coordinates with internal business partners to maximize cross-selling and referral opportunities
• Supports business objectives to achieve excellence in the quality delivery of sales, service, and products aligned with "Best Run" concepts
• Participates in establishing and executing plans and goals for the Business to drive toward results.
• Successfully completes all required job specific, compliance-related training
• Understands, utilizes and follows compliance/risk and control programs; understands and applies the principles outlined in TD's Risk Appetite statement
• Maintains knowledge of business strategies, programs and practices
• Ensures ongoing compliance with internal / external audit and regulatory requirements
• Provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings
• Maintains appropriate records of action plans
• Achieves assigned sales goals; Contribute to overall strategic direction, process improvement and other initiatives
• Develops and maintains knowledge about TD's products and services; maintain knowledge of new products and solutions, competition, markets and other trends

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
• Participates fully as a member of the team and contribute to a positive work environment
• Ensures ongoing communication with the team on issues / points of interest
• Actively shares information and knowledge and proactively learn from the expertise of others

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences