Senior Product Manager - Customer Digital Profile & Consent Platform

Overview

Senior Product Manager within Ford Information Technology, focusing on the Customer Digital Profile & Consent Platform Product Line as part of the Integrated Services Product Group in GDIA. This role leads the strategic direction and operational success of a complex, mission-critical platform that powers connected vehicle functionality, enhances customer experiences across digital touchpoints, and ensures compliance with evolving regulatory requirements on customer data and marketing. You will work with cross-functional teams—including engineering, product, and business stakeholders—to drive product innovation, technical excellence, and operational integrity at scale.

The Customer Digital Profile & Consent Platform Product Line provisions API services and data products enabling connected vehicle functionality, analytics/insights creation, enhanced customer experience across digital touchpoints, and compliance with regulations pertaining to customer data and marketing.

• Digital Account Platform – CAP Global and CAP China, an enterprise account management ecosystem providing real-time online profile account, vehicle, and address book information for both authenticated and guest experiences.
• CLIMES – The Central Legal Information Management System (CLIMES) is the master system for consumer-facing legal language text and purposes of use for customer consent and internal data usage.
• Consent Platform – Consisting of multiple products across a transactional system and data products, the Consent Platform is the master system of record for all consumer consent globally.

Responsibilities

Product Management

• Own and execute a comprehensive product vision and strategy for the ongoing transformation of the Customer Account Platform (CAP) and Consent Platform capabilities, ensuring alignment with overall business objectives.
• Collaborate closely with cross-functional teams—including business, product, engineering, UX, data engineering, and AI/ML—to define, prioritize, and deliver platform features and capabilities that balance timing, cost, features, and performance.
• Create, maintain, and communicate detailed product roadmaps outlining key milestones, deliverables, and timelines that drive transparency and accountability among stakeholders.
• Utilize data-driven approaches, including product experiments, user interviews, and metrics analysis, to gather customer feedback, validate assumptions, measure success, and continuously improve the product experience.
• Champion innovation by spearheading automation, process improvements, and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation.
• Deeply understand customer and business problems, sizing impact and value, and drive initiatives hands-on to successful execution.
• Elevate the CAP/Consent platform by refining and scaling best-in-class product management practices that foster innovation, data-driven decision-making, and customer-centricity.

Site Reliability Engineering & Technical Excellence

• Guide the engineering of highly scalable, maintainable, and performant software platforms utilizing Test-Driven Development (TDD) and evolutionary architecture principles to balance scope, outcomes, and technical debt.
• Influence and leverage strategic cloud technologies, such as Google Cloud Platform (GCP), to optimize product infrastructure and performance.
• Measure and optimize system performance proactively, anticipating customer needs and pushing enterprise capabilities forward with innovative resilience strategies.
• Identify, reduce, and eliminate operational toil via automation to maximize engineering efficiency and innovation capacity for partner development teams.
• Lead root cause analysis of production incidents, implement preventive measures, and conduct blameless postmortems to improve system reliability and design continuously.
• Ensure all software and services provide strong observability and monitoring capabilities in production, coordinating Operational Readiness Reviews (ORRs) before launches.
• Enable and guide partner teams to monitor site technical metrics (transaction errors, response times, capacity utilization, etc.) and develop resilient architectures spanning backend, frontend, business logic, data, and integration tiers, along with robust testing, CI/CD pipelines, and agile processes.
• Implement and uphold operational excellence best practices, ensuring regulatory compliance (cybersecurity, data privacy, etc.) and organizational policies are consistently met.

People Management

• Mentor and guide team members through technical and operational challenges, driving continuous growth and fostering a culture of collaboration and high-performance.
• Act as a champion of change, inspiring teams to align with company, organizational, and team objectives.
• Demonstrate excellent interpersonal, communication (both written and verbal), and conflict-resolution skills tailored to diverse audiences, fostering effective collaboration and decision-making.
• Facilitate regular communication and coordination between engineering leaders, Product Managers, Program Managers, Architects, and business stakeholders to ensure delivery of high-quality solutions on time.

Stakeholder Management

• Seamlessly manage escalations and influence appropriately across diverse stakeholder groups.
• Effectively communicate product vision, strategy, and progress to executive leadership and stakeholders, securing alignment and support for strategic initiatives.
• Provide transparent, clear status updates and ensure committed timelines and service level agreements (SLAs) are met.
• Partner closely with business stakeholders to contribute to product strategy and roadmap development, ensuring alignment with organizational goals.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or relevant experience/education combination.
• 8+ years of experience managing large-scale distributed systems and complex platform products, including cloud deployments (GCP, AWS, Azure) and architectural leadership.
• 8+ years of product management experience with a proven track record in agile environments (Scrum, Kanban, XP) and usage of tools like Jira for backlog and project management.
• Strong technical foundation including Test-Driven Development (TDD), API design, microservices, and cloud-based architecture. Hands-on or leadership experience in engineering teams a plus.
• Proven ability to drive product vision, strategy, and roadmap development aligned with business priorities and regulatory compliance.
• Data-driven with strong analytical skills, adept at using customer insights, experiments, and metrics to inform product decisions.
• Excellent communication and stakeholder management skills, experienced in working across global, matrixed teams.
• Experience leading agile teams, driving technical excellence, and balancing scope, cost, and performance.

Nice-to-have

• 3+ years leading multi-functional, multi-team projects or large engineering teams (up to 8+ engineers).
• Experience in platform/product scalability, reliability engineering, and operational excellence including defining/monitoring SLOs/SLAs.
• Familiarity with cloud orchestration, infrastructure as code (Terraform, Docker, CI/CD pipelines), and automation.
• Expertise in Customer Digital Profile, Consent & Privacy management, data governance, AI/ML integration, or embedded software.
• Experience in fast-paced, dynamic environments with shifting priorities and matrixed reporting structures.
• Active participation in or contributions to open-source projects.
• Mastery in breaking down complex problems, prioritizing workstreams for maximum business impact, and fostering team ownership and continuous delivery culture.

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits, see the Ford Careers page:

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our plans for the future of mobility, we have a wide variety of opportunities to accelerate your career and help define tomorrow’s transportation.

About The Team

Ford Information Technology (IT) is shaping the future of mobility by redefining the transportation landscape, enhancing the customer experience and improving people’s lives. Join the Ford family as we change the way the world moves.