Senior Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Schedule: Monday to Friday, 8 AM-5 PM

Location: Onsite - 4700 West Sam Houston Parkway North

Primary Responsibilities: 

• Provide leadership, guidance, support and direction for the front office and non-clinical staff
• Function as first contact for customer service issues
• May assist to coordinate work of other team members
• Resolve complex issues rarely deferring to supervisor/manager
• Serves as PSR mentor and trainer and provides expertise as SME to PSR staff
• Lead may need to be willing to travel within their own market for coverage, training, support needs, assisting with training newly acquired clinic locations, etc.
• May perform regular PSR duties to include greeting patients; complete check-in and check-out tasks; collecting co-payments, co-insurance, and deductibles; answering phones, scheduling appointments, re-direct calls as appropriate, and assist callers with questions or concerns within the PSR scope
• In addition to regular PSR duties, at least 50% of time must be dedicated to clinic metrics/projects/initiatives as deemed by clinic leadership. Examples include but are not limited to the following:
  • Onboards new PSRs
  • Trains PSRs
  • Safety Champion
  • Clinic Policy/SOP champion, develop awareness/knowledge of SDO process to assist CA in administrative preparations
  • Actively involved in assisting the role out of any new trainings
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED (or higher)
• 3+ years of experience working in a medical environment
• 2+ years of experience mentoring and training others
• 2+ years of process management experience

Preferred Qualifications: 

• 6+ months of leadership experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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