Senior Operations Associate, KitchensRedwood City, CA

Senior Operations Associate, Kitchens

DoorDash Kitchens is building and operating kitchens tailored to off-premise (delivery, catering, pick-up, etc) with limited in-person dining. Our kitchen operations teams prepare and fulfill orders in a full service kitchen along with supporting other restaurants operating in our facility. DoorDash Kitchens is a new model helping restaurants grow and expand with DoorDash.

Shifts: Night, weekend and holiday availability is required.

About the Role

You will help supervise and operate a shared-use, commercial kitchen housing multiple restaurant operators, ensuring that food orders are prepared accurately, quickly, all while delivering great customer experiences. You will oversee the preparation and fulfillment of food orders, maintaining operating standards and oversight of staff. This position reports directly to the Operations Supervisor, Kitchens.

• Be an owner. Take ownership of kitchen processes, safety/cleanliness, quality, and training, and ultimately work to improve quality and associated metrics to ensure the best possible outcomes for customers.
• Lead day-to-day. Manage ordering and receiving from vendors, store product compliantly based on kitchen operating procedures, prepare customer orders, and ensure the kitchen remains clean.
• Help improve operations. Contribute ideas to improve our quality and customer experience.
• Customer Obsessed: Support our customers, merchant partners, and dashers with a thoughtful, solution oriented approach
• Be flexible. When kitchen-related duties are completed, assist with operations on the warehouse floor.

Facility Management

• Opening & closing of the facility Receive supplier deliveries and manage inventory
• Personally clean and organize shared spaces daily including pick-up area, office, bathrooms and breakroom
• Provide basic maintenance and repairs to facility needed to continue operations

Merchant Support

• Work with DoorDash Support agents to provide technical assistance to merchants (IT, phones, tablets, kitchen equipment, etc.)

Food Safety

• Standard operating procedures compliance & monitoring.
• Ensure safe food handling procedures
• Manage the shared storage areas of the facility

Required experience and skills

• Ability to establish and maintain effective working relationships with management, other associates, hourly employees and dashers while making decisions quickly and delegating responsibilities accordingly.
• Basic skills to make emergency repairs and conduct maintenance on the facility with basic tools provided.
• You are highly organized, work well under pressure and execute tasks with speed, accuracy and attention to detail

Nice to haves

• 1-2 years of previous experience in the food and beverage industry.
• At least 1 year of training experience.
• Working knowledge of MS Office, G Suite, Salesforce and Point-of-Sale Software.
• Ability to communicate in Spanish

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must be comfortable in a fast-paced work environment
• Must be comfortable working in a commercial kitchen
• Must be able to sit and/or stand for extended periods of time, able to lift up to 50 lbs and able to participate in all service aspects and training

Availability to work

Night, weekend and holiday availability is required.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The national base pay range for this position within the United States, including Illinois and Colorado.

$15.80 - $26.50 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.