Senior Manager, Governance & Control - Retail Growth & Transformation

Senior Manager, Governance & Control

The Retail Store Strategy & Transformation team is responsible for driving strategic initiatives that evolve the in-store experience across the US Retail Bank, including network planning, reimagining the physical store layout, and the transformation towards an advice centered interaction model. This team partners with key business areas to implement transformation efforts that are both customer-centric and operationally sound. The Senior Manager role will focus on embedding Governance & Control practices, strengthening Risk Management, and fostering strong cross-functional partnerships. Executive presence and the ability to influence at senior levels are critical to success in this role.

The Senior Manager, Governance & Control oversees and leads a highly complex and diverse governance and control function for an area of significant risk, complexity or scope usually involving medium to long term planning, ensuring an integrated approach with other business governance and control areas, the broader organization and enterprise control functions.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads a highly complex and diverse function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Strategic partner to leadership team on the management of the function, with deep industry, external / internal, enterprise knowledge, recognizes and anticipates emerging trends and identifies operational efficiencies and opportunities with other business management / enterprise areas
• Sets operational team direction and collaborate with others to execute on common goals
• Focuses on longer-range planning for functional area (e.g. 12 months or greater)
• Develops, communicates and implements a holistic governance and control strategy for own specific business function in support of and integrated with the overall business strategy
• Manages and plans activities that require alignment across multiple areas
• Leads the implementation of regulatory change management and provides guidance to the team in the development and/or integrated implementation of policies / procedures / changes across multiple business / functional areas
• Leads partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending actions to senior management
• Ensures all administration, control and compliance activities are complete and accurate to meet targets for own area
• Ensures an integrated and aggregated view of all related business risk and control activities across the overall function providing escalations, recommendations, and decision support to leadership
• Forecasts programs / initiatives and demand, and coordinates prioritization of the portfolio/ initiatives with key stakeholders
• Provides functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business risk strategies and executive management direction
• Provides direction to complex, wide ranging enterprise or cross-function / business projects as a SME and participates in designing, testing, and implementation of solutions

Education & Experience:

• 4-year degree or equivalent experience
• 10+ years of related experience
• Demonstrated track record of cost, quality and schedule control of projects
• Proven ability to effectively manage projects
• Strong negotiation and conflict resolution skills
• Detail oriented
• Ability to exercise sound judgment
• Excellent oral and written communication skills
• Strong teamwork and client skills
• Highly motivated
• In-depth knowledge of construction standards, work methods, equipment and materials, operating practices and applicable codes
• PC proficiency in MS Access, MS Word, MS Excel
• Highest personal & professional integrity & standards, & advance TD's vision & protect the brand
• Excellent judgment, including achieving the right risk/reward balance
• Transparent communicator & respected TD representative, both internally and externally
• Advance TD's leadership development, employee experience & diversity agenda
• Role-models behaviors consistent with TD's leadership profile

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning