Senior Manager - Tax - Indirect Tax - Technology - Platform Application Support - East and Central

Senior Manager - Tax - Indirect Tax - Technology - Platform Application Support - East and Central

EY

Location: Dallas, Chicago, Atlanta, Cleveland

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Tax – Indirect Tax – Technology - Platform Application Support - Senior Manager

The Opportunity

We are seeking a highly skilled and hands‑on Platform Application Support/Customer Success Senior Manager. This role is ideal for someone who thrives in high‑pressure environments, can quickly diagnose and resolve application‑level issues, and collaborates effectively across engineering and operations teams. You will play a pivotal role in ensuring platform stability and responsiveness by managing defect resolution and coordinating critical deployments.

Your Key Responsibilities

• Reproduce and resolve user‑level defects in platform applications.
• Submit targeted hotfix pull requests (PRs) with appropriate test coverage.
• Coordinate with the Operations Lead Engineer to deploy releases and hotfixes.
• Debug application issues to identify root causes and prevent recurrence.
• Act as a technical escalation point during high‑pressure incidents.
• Maintain close alignment with engineering teams to ensure support readiness and release quality.
• Deliver high‑quality work within expected timeframes and on budget.
• Monitor progress, manage risk, and keep key stakeholders informed about progress and expected outcomes.
• Work with various stakeholders to understand business challenges and provide workarounds where possible.

Skills And Attributes

To qualify for this role, you must have

• A bachelor's degree in technology, information systems, or computer science, and minimum of 7 years of related work experience; or a graduate degree and approximately 6 years of related work experience.
• Approved certification.
• Strong hands‑on technical skills equivalent to an Application Engineer.
• Proven experience in debugging and resolving complex application issues.
• Familiarity with release management and deployment coordination.
• Ability to write and validate hotfix PRs with test cases.

Ideally, you will also have

• Strong interest in learning generative AI and using AI technologies (preferred).
• Excellent prioritization, organizational, and stakeholder management skills.
• Ability to manage pressure and respond effectively in high‑stakes situations.
• Strong communication skills, including the ability to interact with executive stakeholders.
• Forward‑thinking and self‑motivated mindset who adapts quickly to new challenges.
• Experience working in hybrid environments and collaborating across distributed teams.
• Experience managing personnel and participating in hiring processes.
• Willingness to travel occasionally, as needed.

What We Look For

• We are interested in people ready to become part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have an interest in leveraging technology to improve business processes and the ambition to go above and beyond expectations, this role is for you.

What We Offer You

• A comprehensive compensation and benefits package where you’ll be rewarded based on performance and recognized for the value you bring. Base salary range … (keep as summary).
• Hybrid work model with both in‑person and remote components.
• Flexible vacation policy and paid holidays.

Apply today. EY accepts applications on an ongoing basis.

EY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.